Resources

Welcome to the CHS Alliance resource library. Use the menu and search function on the left to search the library and find resources on quality, accountability, people management and the Core Humanitarian Standard (CHS). If you have a resource you think should be included in our resource library, please email us on info@chsalliance.org.

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ALL RESOURCES (1723)

Human Resources (HR) Toolkit for Small and Medium Nonprofit Actors

Human Resources (HR) Toolkit for Small and Medium Nonprofit Actors

The Human Resources (HR) Toolkit for Small and Medium Nonprofit Actors provides a series of tips and tools to improve people management in the humanitarian and development sectors.

Author(s): Cornerstone OnDemand Foundation & CHS Alliance
Language: English
Year: 2017
Resource Type: Tools, Guidance & Policies
Topics: Staff retention & turnover, CHS Alliance resources, CHS 8: People Management, Staff policies & practice, Staff care, Staff consultation & communication, People Management, Human Resources (HR) Strategy, Reward network, HR managers network, Staff recruitment & selection, Staffcare network

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Listen Learn Act Training e-course

Listen Learn Act Training e-course

The Listen Learn Act training takes learners through a fictional, scenario-based instructional experience to apply the Ground Truth Constituent Voice™ method to programme quality and accountability, focusing on the CHS commitments and Sphere. The training can be accessed through DCA’s online learning platform www.actlearn.org and has been produced as part of the Listen Learn Act project.

Author(s): Listen Learn Act Project (DCA, Save the Children Denmark, Ground Truth Solutions, EU Humanitarian Aid)
Language: English
Year: 2017
Resource Type: Tools, Guidance & Policies
Topics: CHS 1: Appropriateness, CHS 2: Effectiveness & Timeliness, CHS 3: Resilience, capacity building, do no harm, CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, CHS 6: Coordination, CHS 7: Learning, CHS 8: People Management, CHS 9: Resource management, Quality & Accountability (Q & A)

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Staff wellbeing is not enough

In this study Dr. Scott Breslin examines the meaning of 'duty of care'. Today, duty of care denotes an organization’s responsibility for staff wellbeing, particularly in regard to physical and mental health at work. This is a noble goal and a significant improvement to previous standards of care. However, it remains an inadequate goal. The author therefore encourages us to discuss how we can create workplaces where staff can thrive rather than just be physically and mentally safe.

Author(s): Dr. Scott Breslin
Language: English
Year: 2017
Resource Type: Articles and Research Reports
Topics: CHS 8: People Management, Staff policies & practice, People Management

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Johanniter International Assistance and P-Fim methodology to engage in meaningful community consultation

The P-Fim methodology can be used for humanitarian, development and peace building action. It has trained 900 staff from 300 organisations over the years, involving around 8000 people affected by crisis. Last year, Johanniter International Assistance – a member of the CHS Alliance - used this methodology for two exercises on community engagement (Berlin and DR Congo). The goal was to put people at the center of humanitarian response, and train staff to engage with communities in a two-way discussion.

Author(s): Johanniter International Assistance
Language: English
Year: 2017
Resource Type: Articles and Research Reports
Topics: CHS 4: Communication, participation, feedback, Information & Communication, Participation & Feedback, People Management

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Workplace Conflict: Transforming Nightmares into Dreams

Workplace Conflict: Transforming Nightmares into Dreams

Several studies have found that managers spend 20% or more of their time dealing with conflict within their teams, yet very few institutions teach courses in workplace conflict resolution. This suggests that managers are compelled to deal with conflicts without training. The attached paper can help you and your leadership team integrate conflict resolution into your organisation’s culture. It is about transforming nightmares into dreams… and it is not just theoretical.

Author(s): Scott Breslin and Teo Keipi
Language: English
Year: 2017
Resource Type: Articles and Research Reports
Topics: CHS 8: People Management, Staff policies & practice, Staff care

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Change is more than just carrots and sticks

Change is more than just carrots and sticks

The CHS Alliance had a stall at the 31st ALNAP Annual Meeting in Stockholm. The stall presented elements identified as key drivers of change in Chip and Dan Heath’s book ‘Switch’, and used the example of the Core Humanitarian Standard (CHS) to illustrate how these strategies are making a positive difference in the adoption and use of the CHS.

Author(s): The CHS Alliance
Language: English
Year: 2017
Resource Type: Tools, Guidance & Policies
Topics: CHS Alliance resources, Core Humanitarian Standard (CHS)

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Building an organisational Learning & Development Framework: a guide for NGOs

Building an organisational Learning & Development Framework: a guide for NGOs

This guide describes a process of designing a Learning and Development Framework within your own NGO or for supporting a partner organisation. A range of tools and models are illustrated with guidance on how to adopt and use them. Recommendations are provided for organisations wanting to adopt measures for the first time. Brief examples are also given of three different sized NGOs and their approach to Learning and Development.

Author(s): Start Development and CHS Alliance
Language: English
Year: 2017
Resource Type: Tools, Guidance & Policies
Topics: Staff retention & turnover, CHS Alliance resources, CHS 3: Resilience, capacity building, do no harm, CHS 7: Learning, CHS 8: People Management, Staff policies & practice, Staff consultation & communication, Q & A Framework, People Management

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Core Humanitarian Standard on Quality and Accountability (CHS) - Myanmar

The Core Humanitarian Standard on Quality and Accountability (CHS) sets out Nine Commitments that organisations and individuals involved in humanitarian response can use to improve the quality and effectiveness of the assistance they provide. It also facilitates greater accountability to communities and people affected by crisis: knowing what humanitarian organisations have committed to will enable them to hold those organisations to account.

Author(s): CHS Alliance, Groupe URD, Sphere Project
Language: Myanmar
Year: 2017
Resource Type: Standards and Codes
Topic: Core Humanitarian Standard (CHS)

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CHS Guidance Notes and Indicators - Khmer

The CHS Guidance Notes and Indicators supplement the Core Humanitarian Standard on Quality and Accountability (CHS). Aimed at all humanitarian actors and organisations involved in planning, managing or implementing a humanitarian response, this document provides clarification on the Key Actions and Organisational Responsibilities laid out in the CHS and examines some of the practical challenges that may arise when applying the CHS.

Author(s): CHS Alliance
Language: Khmer
Year: 2017
Resource Type: Tools, Guidance & Policies
Topics: CHS Alliance resources, Quality & Accountability (Q & A), People Management, Core Humanitarian Standard (CHS)

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Centre of excellence – duty of care. An executive summary of the project report

The CHS Alliance commissioned a piece of work, funded by the Department for International Developments (DFID) extended Programme Partnership Agreement (PPA), to support the development of the CHS Alliance Centres of Excellence on Duty of Care to strengthen quality, accountability and people management in members programmes and in management practice. This document is the executive summary of the report.

Author(s): CHS Alliance
Language: English
Year: 2017
Resource Type: Articles and Research Reports
Topics: CHS Alliance resources, CHS 8: People Management, Staff policies & practice, People Management

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Helping workers in complex humanitarian emergencies - Book review

Helping workers in complex humanitarian emergencies - Book review

Kelly O’Donnell reviews Yael Danieli's 'Sharing the frontline and the back hills: Peacekeepers, humanitarian aid workers and the media in the midst of crisis'. The book which focuses on the adjustment challenges of “international protectors and international providers” is an exceptional resource for aid workers.

Author(s): Kelly O’Donnell
Language: English
Year: 2017
Resource Type: Articles and Research Reports
Topic: People Management

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Social Auditing In Central America  GOAL (Honduras)

Social Auditing In Central America GOAL (Honduras)

In Central America, GOAL established two Social Audit Committees in remote areas of Honduras and Nicaragua. The purpose was to follow up on the compliance by municipal and regional authorities on agreed measures. Social Audit is a powerful means to promote a Do No Harm approach. In addition, there are also practical benefits to the NGO of an additional level of project oversight which might be difficult to otherwise sustain, due to the high costs and access difficulties.

Author(s): GOAL
Language: English
Year: 2017
Resource Type: Case Studies
Topics: CHS 3: Resilience, capacity building, do no harm, CHS 4: Communication, participation, feedback, CHS 9: Resource management, Core Humanitarian Standard (CHS)

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Auditoría Social en Centroamérica  GOAL (Honduras)

Auditoría Social en Centroamérica GOAL (Honduras)

In Central America, GOAL established two Social Audit Committees in remote areas of Honduras and Nicaragua. The purpose was to follow up on the compliance by municipal and regional authorities on agreed measures. Social Audit is a powerful means to promote a Do No Harm approach. In addition, there are also practical benefits to the NGO of an additional level of project oversight which might be difficult to otherwise sustain, due to the high costs and access difficulties.

Author(s): GOAL
Language: Spanish
Year: 2017
Resource Type: Case Studies
Topics: CHS 1: Appropriateness, CHS 3: Resilience, capacity building, do no harm, CHS 4: Communication, participation, feedback, Core Humanitarian Standard (CHS)

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Accountability in conflict, CRM and listening approach  - lessons learnt- GOAL (Ukraine)

Accountability in conflict, CRM and listening approach - lessons learnt- GOAL (Ukraine)

GOAL operated in Ukraine from May 2015 to January 2017 providing multi-purpose cash assistance to over 7,500 people in GCAs living within a few kilometres of the frontline. In order to appropriately target vulnerability and enable a rapid response to requests for assistance, a robust CRM function with skilled staff was required. This case study discusses the implementation of a complaints hotline which particularly focused on the human element of the system.

Author(s): GOAL
Language: English
Year: 2017
Resource Type: Case Studies
Topics: CHS 1: Appropriateness, CHS 2: Effectiveness & Timeliness, Core Humanitarian Standard (CHS)

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Meeting information needs? A review of ten years of multisector coordinated needs assessment reports

This document reviews 105 multisectoral coordinated needs assessment (CNA) reports released over the previous ten years. The objective of the review was to determine trends in reporting relevance and methods, and to identify factors that influence the completeness and speed of reporting.

Author(s): ACAPS
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topic: CHS 1: Appropriateness

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Who cares? Iran’s amazing social workers and addiction counsellors

In August 2015, Dr Scott Breslin, International Director of Operation Mercy, led a five-day seminar in Tehran (Iran) entitled “Caring for Caregivers”. This case study provides a breakdown of the seminar on self care and staff care, outcomes and reflections from the trainer.

Author(s): Operation Mercy
Language: English
Year: 2016
Resource Type: Case Studies
Topics: Staff care, Core Humanitarian Standard (CHS), CHS 8: People Management, Staff policies & practice, People Management

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Learning platform

The Red Cross Red Crescent Learning platform (www.ifrc.org/learning-platform) is a global yet local online learning community. It consists of hundreds of short, free, high quality, self-directed, multilingual Red Cross Red Crescent courses covering both programmatic as well as support focused functions and activities as well as professional and personal development.

Author(s): IFRC
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: CHS 8: People Management, Staff policies & practice, Quality & Accountability (Q & A), People Management, Learning & development (L&D) network

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Case study: Graduate Traineeship Programme

Since 2009, ZOA has developed a successful traineeship programme for Dutch young professionals and graduates. The traineeship programme offers recently graduated bachelor or master’s students, whose studies are aligned to the humanitarian sector, the opportunity to work for one year in one of the ZOA programme countries. As a trainee, they work on a volunteer contract and discover how ZOA coordinates its programmes.

Author(s): ZOA
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 8: People Management, Staff recruitment & selection, People Management

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Employee Engagement in the UK Third Sector

Third Sector organisations work in a variety of areas and as people intensive organisations, it is critical to understand how to develop and maintain high levels of employee engagement. The aims of our research were to understand: - How best to measure employee engagement in the Third Sector; and - Which factors have a strong impact on engagement.

Author(s): Agenda Consulting
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: Staff retention & turnover, CHS 8: People Management, People Management

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CHS self-assessment tool

Conducting a CHS self-assessment is the first step organisations should take when committing to work in line with the Nine Commitments of the Core Humanitarian Standard (CHS). The self-assessment tool provides guidance and advice for organisations going through such an exercise, as well as templates allowing them to collect information, document evidence, and present results. The tool also includes a CHS scoring summary.

Author(s): CHS Alliance
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: Core Humanitarian Standard (CHS), Verification

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