Resources

Welcome to the CHS Alliance resource library. Use the menu and search function on the left to search the library and find resources on quality, accountability, people management and the Core Humanitarian Standard (CHS). If you have a resource you think should be included in our resource library, please email us on info@chsalliance.org.

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ALL RESOURCES (1715)

Listen Learn Act Training e-course

Listen Learn Act Training e-course

The Listen Learn Act training takes learners through a fictional, scenario-based instructional experience to apply the Ground Truth Constituent Voice™ method to programme quality and accountability, focusing on the CHS commitments and Sphere. The training can be accessed through DCA’s online learning platform www.actlearn.org and has been produced as part of the Listen Learn Act project.

Author(s): Listen Learn Act Project (DCA, Save the Children Denmark, Ground Truth Solutions, EU Humanitarian Aid)
Language: English
Year: 2017
Resource Type: Tools, Guidance & Policies
Topics: CHS 1: Appropriateness, CHS 2: Effectiveness & Timeliness, CHS 3: Resilience, capacity building, do no harm, CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, CHS 6: Coordination, CHS 7: Learning, CHS 8: People Management, CHS 9: Resource management, Quality & Accountability (Q & A)

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Staff wellbeing is not enough

In this study Dr. Scott Breslin examines the meaning of 'duty of care'. Today, duty of care denotes an organization’s responsibility for staff wellbeing, particularly in regard to physical and mental health at work. This is a noble goal and a significant improvement to previous standards of care. However, it remains an inadequate goal. The author therefore encourages us to discuss how we can create workplaces where staff can thrive rather than just be physically and mentally safe.

Author(s): Dr. Scott Breslin
Language: English
Year: 2017
Resource Type: Articles and Research Reports
Topics: CHS 8: People Management, Staff policies & practice, People Management

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Johanniter International Assistance and P-Fim methodology to engage in meaningful community consultation

The P-Fim methodology can be used for humanitarian, development and peace building action. It has trained 900 staff from 300 organisations over the years, involving around 8000 people affected by crisis. Last year, Johanniter International Assistance – a member of the CHS Alliance - used this methodology for two exercises on community engagement (Berlin and DR Congo). The goal was to put people at the center of humanitarian response, and train staff to engage with communities in a two-way discussion.

Author(s): Johanniter International Assistance
Language: English
Year: 2017
Resource Type: Articles and Research Reports
Topics: CHS 4: Communication, participation, feedback, Information & Communication, Participation & Feedback, People Management

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Workplace Conflict: Transforming Nightmares into Dreams

Workplace Conflict: Transforming Nightmares into Dreams

Several studies have found that managers spend 20% or more of their time dealing with conflict within their teams, yet very few institutions teach courses in workplace conflict resolution. This suggests that managers are compelled to deal with conflicts without training. The attached paper can help you and your leadership team integrate conflict resolution into your organisation’s culture. It is about transforming nightmares into dreams… and it is not just theoretical.

Author(s): Scott Breslin and Teo Keipi
Language: English
Year: 2017
Resource Type: Articles and Research Reports
Topics: CHS 8: People Management, Staff policies & practice, Staff care

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Change is more than just carrots and sticks

Change is more than just carrots and sticks

The CHS Alliance had a stall at the 31st ALNAP Annual Meeting in Stockholm. The stall presented elements identified as key drivers of change in Chip and Dan Heath’s book ‘Switch’, and used the example of the Core Humanitarian Standard (CHS) to illustrate how these strategies are making a positive difference in the adoption and use of the CHS.

Author(s): The CHS Alliance
Language: English
Year: 2017
Resource Type: Tools, Guidance & Policies
Topics: CHS Alliance resources, Core Humanitarian Standard (CHS)

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Building an organisational Learning & Development Framework: a guide for NGOs

Building an organisational Learning & Development Framework: a guide for NGOs

This guide describes a process of designing a Learning and Development Framework within your own NGO or for supporting a partner organisation. A range of tools and models are illustrated with guidance on how to adopt and use them. Recommendations are provided for organisations wanting to adopt measures for the first time. Brief examples are also given of three different sized NGOs and their approach to Learning and Development.

Author(s): Start Development and CHS Alliance
Language: English
Year: 2017
Resource Type: Tools, Guidance & Policies
Topics: Staff retention & turnover, CHS Alliance resources, CHS 3: Resilience, capacity building, do no harm, CHS 7: Learning, CHS 8: People Management, Staff policies & practice, Staff consultation & communication, Q & A Framework, People Management

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Meeting information needs? A review of ten years of multisector coordinated needs assessment reports

This document reviews 105 multisectoral coordinated needs assessment (CNA) reports released over the previous ten years. The objective of the review was to determine trends in reporting relevance and methods, and to identify factors that influence the completeness and speed of reporting.

Author(s): ACAPS
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topic: CHS 1: Appropriateness

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Who cares? Iran’s amazing social workers and addiction counsellors

In August 2015, Dr Scott Breslin, International Director of Operation Mercy, led a five-day seminar in Tehran (Iran) entitled “Caring for Caregivers”. This case study provides a breakdown of the seminar on self care and staff care, outcomes and reflections from the trainer.

Author(s): Operation Mercy
Language: English
Year: 2016
Resource Type: Case Studies
Topics: Staff care, Core Humanitarian Standard (CHS), CHS 8: People Management, Staff policies & practice, People Management

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Learning platform

The Red Cross Red Crescent Learning platform (www.ifrc.org/learning-platform) is a global yet local online learning community. It consists of hundreds of short, free, high quality, self-directed, multilingual Red Cross Red Crescent courses covering both programmatic as well as support focused functions and activities as well as professional and personal development.

Author(s): IFRC
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: CHS 8: People Management, Staff policies & practice, Quality & Accountability (Q & A), People Management, Learning & development (L&D) network

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Case study: Graduate Traineeship Programme

Since 2009, ZOA has developed a successful traineeship programme for Dutch young professionals and graduates. The traineeship programme offers recently graduated bachelor or master’s students, whose studies are aligned to the humanitarian sector, the opportunity to work for one year in one of the ZOA programme countries. As a trainee, they work on a volunteer contract and discover how ZOA coordinates its programmes.

Author(s): ZOA
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 8: People Management, Staff recruitment & selection, People Management

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Employee Engagement in the UK Third Sector

Third Sector organisations work in a variety of areas and as people intensive organisations, it is critical to understand how to develop and maintain high levels of employee engagement. The aims of our research were to understand: - How best to measure employee engagement in the Third Sector; and - Which factors have a strong impact on engagement.

Author(s): Agenda Consulting
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: Staff retention & turnover, CHS 8: People Management, People Management

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CHS self-assessment tool

Conducting a CHS self-assessment is the first step organisations should take when committing to work in line with the Nine Commitments of the Core Humanitarian Standard (CHS). The self-assessment tool provides guidance and advice for organisations going through such an exercise, as well as templates allowing them to collect information, document evidence, and present results. The tool also includes a CHS scoring summary.

Author(s): CHS Alliance
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: Core Humanitarian Standard (CHS), Verification

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Sphere training module on the CHS

This training module on the Core Humanitarian Standard and its usage in association with other elements of the Sphere Handbook is part of a complete Training Package on the Sphere Handbook, made of 29 other training modules covering virtually all aspects of the use of the Sphere humanitarian standards. The package provides those involved in capacity-building activities with a comprehensive set of new and revised tools to present Sphere principles and standards.

Author(s): Sphere Project
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: CHS 1: Appropriateness, CHS 2: Effectiveness & Timeliness, CHS 3: Resilience, capacity building, do no harm, CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, CHS 6: Coordination, CHS 7: Learning, CHS 8: People Management, CHS 9: Resource management, Core Humanitarian Standard (CHS)

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Accountability to the Affected Populations in Early Recovery: Examples of Good Practice

The document gives a gist of some of the guiding principles and commitments the humanitarian community has made to improve accountability. It also provides examples of how accountability to the affected population is practiced in early recovery responses in Myanmar, Pakistan, Kyrgyzstan and Nepal. The examples are meant to assist early recovery practitioners, including Cluster Coordinators for Early Recovery and other staff.

Author(s): Global Cluster for Early Recovery
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 1: Appropriateness, CHS 2: Effectiveness & Timeliness, CHS 3: Resilience, capacity building, do no harm, CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, CHS 6: Coordination

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Open Mic Nepal Issue 25

This Open Mic project leaflet captures rumours and perceptions on the ground to eliminate information gaps between the media, humanitarian agencies and local people. By providing local media and outreach workers with facts, Open Mic aims to create a better understanding of the needs of the earthquake-affected communities and to debunk rumours before they can do any harm.

Author(s): Accountability Lab, Local Interventions Group, and Internews
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: CHS 4: Communication, participation, feedback, Quality & Accountability (Q & A)

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Accountability to Affected Populations video

This video illustrates why it is important that food security clusters and humanitarian organisations integrate accountability into their food security programmes and highlights some of the accountability issues that are relevant throughout each stage of the project cycle.

Author(s): Food Security Cluster
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: CHS 1: Appropriateness, CHS 2: Effectiveness & Timeliness, CHS 4: Communication, participation, feedback, PSEA

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Case study: Planning in HR is possible - Action Against Hunger Spain’s adoption of a new workforce planning process

In 2013, ACF Spain’s human resources (HR) department was facing challenges due to its lack of long-term planning for vacancies and HR needs. This case study details how the department undertook a range of data collection and analysis activities to address the situation. As a result of its activities, HR is more strategic and prepared and less reactive.

Author(s): Action Against Hunger Spain
Language: English
Year: 2016
Resource Type: Case Studies
Topics: Staff retention & turnover, CHS 8: People Management, People Management, Staff recruitment & selection

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Protection and Accountability to Affected Populations in the Humanitarian Programme Cycle: Preliminary Guidance Note

This note sets out actions to be undertaken throughout the humanitarian programme cycle (HPC) to fulfill commitments on Accountability to Affected Populations (AAP) and to ensure that protection is central to humanitarian response. It sets out the fundamental link between accountability systems and protection in humanitarian action, and then describes, for each stage of the HPC, the accountability mechanisms that should be established and actions required at country-level.

Author(s): Inter-Agency Standing Committee Emergency Directors Group (EDG)
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: CHS 1: Appropriateness, CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Information & Communication, Participation & Feedback, Core Humanitarian Standard (CHS)

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Measuring International NGO Agency-Level Results

This paper describes motivations for creating agency-level measurement systems, the expectations and assumptions associated with them, and the nature of the systems. It includes three brief cases as examples. The paper then analyses what it takes to build and maintain them, their use, key challenges, benefits, risks, trade-offs, and costs. Based on that analysis, the paper offers a series of recommendations.

Author(s): InterAction
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 7: Learning, Quality & Accountability (Q & A)

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Less Paper, More Aid: Reporting, Partner Capacity Assessment, and Audit

This study examined donor and UN guidance on, and NGOs’ perceptions of reporting, partner capacity assessment (PCA) and audit conditions attached to donor grants. Using desk research and literature review, questionnaires, interviews, case studies and round table discussions with working groups, the study sheds light on the impact of donor requirements on NGO resources. It finds that fulfilling donor conditions absorbs substantial amounts of time and involves a range of staff across NGO departments.

Author(s): ICVA
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 9: Resource management, The role of donors

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