What is Accountability to Affected People?

Accountability towards affected people (AAP) is the process of using power responsibly. AAP is taking account of, and being held accountable by, different stakeholders, primarily those who are affected by the exercise of such power.

The Core Humanitarian Standard includes two commitments directly related to AAP

  • Commitment 4: Humanitarian response is based on communication, participation and feedback, and
  • Commitment 5: Complaints are welcomed and addressed.

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CHS Alliance Services at a Glance

The CHS Alliance helps its members and others fulfil these commitments with:

Resources, guidance, tools and advice on engaging disaster-affected communities, including on:

  • Communication and information sharing
  • Complaints and feedback mechanisms
  • Participation

Learning and capacity sharing opportunities, such as:

  • Webinars
  • Workshops
  • An AAP Community of Practice (CoP): a member-only space to learn from each other, and to exchange ideas and good practice. If you would like to join the AAP CoP, please get in touch with Catherine Skehan.


  1. Ground Truth Solutions and the CHS Alliance are supporting the Humanitarian Country Team in Chad to put in place a collective feedback approach to gather the views of affected communities. Read more here.
  2. Clusters are using a community perception monitoring tool which lists indicators and their corresponding questions. The CHS Alliance will soon adapt this tool for organisations. More coming soon.
  3. In May 2019 Manisha Thomas presented a draft study we commissioned to review the main trends and opportunities around feedback and complaints mechanisms. Members can click here to register and access the recording of the webinar.