Highlights

SEAH

Greater transparency on SEAH though harmonised reporting

To find out the difference the new harmonisation Scheme could make, we hear from two donor representatives; Dr Kweku Ackom, Health Advisor, Safeguarding Unit, FCDO and Elizabeth Pender, Senior Advisor, Safe and Accountable Programming, USAID’s Bureau for Humanitarian Assistance (BHA)...
Blog

Building trust through quality complaint systems

Recent findings from the 2022 Humanitarian Accountability Report show that Commitment 5 on complaints being welcomed and addressed consistently scores the lowest among all the aggregated CHS verification scores. To help close this gap, the CHS Alliance is launching a new project to develop a Complaints Handling Guideline and Toolkit...
Report

Humanitarian Accountability Report 2022: Accountability is Non-Negotiable

The Humanitarian Accountability Report (HAR) 2022 draws on seven years of accountability data analysis, system-wide studies and expert thought. The report is an evidence-based overview of the current state of accountability in the aid system...

A movement for change

With our global network of member organisations, we raise the standard of aid by putting people at the centre of humanitarian and development action.

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Committed to the CHS

We use the Core Humanitarian Standard on Quality & Accountability which is a measurable and verifiable standard to improve aid.

About us

Verifying performance

Our verification scheme produces data that is critical in helping organisations understand the extent to which they have applied the Core Humanitarian Standard, and identify opportunities for improvement. Taken collectively, the data also shows us important trends for the sector. See how verified organisations are scoring, on average, against the Nine Commitments of the CHS.

Communities and people affected by crisis can expect assistance that...
Average score
Requirement fulfilled
01234
1
Is appropriate and relevant
2.7
2
Is effective and timely
2.5
3
Strengthens local capacity and avoids negative effects
2.5
4
Is based on communication, participation and feedback
2.5
5
Welcomes and addresses complaints
2.0
6
Is coordinated and complementary
2.9
7
Improves as organisations learn
2.5
8
Is facilitated by competent, well-managed staff
2.7
9
Comes from organisations that responsibly manage resources
2.6
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Our data

How we support you

Accountability to Affected People

Accountability towards affected people (AAP) is the process of using power responsibly. AAP is taking account of, and being held accountable by, different stakeholders, primarily those who are affected by the exercise of such power.

Organisational culture and People Management

To best serve those affected by crisis, humanitarian workers must be treated fairly and equitably, and also supported to do their jobs effectively. Their organisations strive for cultures of open communication in which feedback and complaints are welcomed and acted upon.

Verification against the CHS

Measuring your performance through the CHS verification scheme helps you learn the extent to which accountability standards have been incorporated into your work and highlights which areas you might consider improving.

Protection from sexual exploitation, abuse and harassment

We all have a part to play in protecting those affected by crisis from exploitation, abuse and harassment. Our members are at the forefront of efforts to reduce the incidence of sexual exploitation, abuse and harassment.

Community of Practice

Our Community of Practice (CoP) is a place for CHS Alliance members to come together to exchange and learn from each other on good practices or challenges they are encountering related to the Core Humanitarian Standard.