Bringing together more than two decades of experience in quality, accountability and people management, CHS Alliance forms one of the largest and most influential networks of organisations committed to improving humanitarian and development work through the application of standards.

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This month we are putting Concern Worldwide in the spotlight. As a member of the CHS Alliance and Ireland’s largest humanitarian organisation, Concern continuously strengthens and expands systems and processes to ensure accountability across its programmes.
In a bid to improve its Complaints and Response Mechanism (CRM), Concern Somalia decided to digitise the process through the use of Digital Data Gathering. This led to the generation of real-time information which had to be handled in a well-coordinated manner in order to deal appropriately with sensitive and…
Concern is present in Liberia since 1991 responding to various humanitarian needs. To strengthen accountability to the affected population, the results of reporting are shared and discussed with programme participants and involved communities using different methods.
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