CHS Alliance accepts complaints against its member organisations who fail to apply their own commitments and/or the principles and commitments of the Core Humanitarian Standard.

We also accept complaints about a CHS Alliance Secretariat staff member, consultant or other representative.

To make a confidential complaint, please use the form below or email: complaints@chsalliance.org.

Complaints Mechanism

We will respect your confidentiality, and the complaint will be dealt with according to theĀ CHS Alliance complaints policy, with oversight from our Standing Complaints Committee. The committee members are:

  • Jacqueline Koster, World Renew
  • Matthew Carter, CAFOD
  • Coleen Heemskerk, Church of Sweden
  • Aarno Lahtinen, Finn Church Aid
  • Asmita Naik, Independent
  • Richard Powell, Independent

If you wish to make a complaint about a CHS Alliance Secretariat staff member, consultant or other representative, please use the form above or email the CHS Alliance Executive Director, Tanya Wood at twood@chsalliance.org.

To make a complaint about the CHS Alliance Executive Director, please use to form above or email the Chair of the CHS Alliance Board, Robert Tickner: rtickner@chsalliance.org