PLEASE NOTE: The CHS Alliance Complaints Policy is currently under revision and will be updated in 2020. While the policy is being updated, we will continue to welcome complaints.

In addressing current and future complaints while the policy is being updated, we will be guided by the current policy but our scope for handling complaints will be more limited. Recognising this is during a process of transition, we will be extra diligent to communicate to individual complainants the process we will be following and what they can expect from us. We thank you for your understanding.

CHS Alliance accepts complaints against its member organisations who fail to apply their own commitments and/or the principles and commitments of the Core Humanitarian Standard.

We also accept complaints about a CHS Alliance Secretariat staff member, consultant or other representative.

To make a confidential complaint, please use the form below or email: complaints@chsalliance.org

Complaints Mechanism

We will respect your confidentiality, and the complaint will be dealt with according to the CHS Alliance complaints policy, with oversight from our Standing Complaints Committee. The committee members are:

  • Jacqueline Koster, World Renew
  • Matthew Carter, CAFOD
  • Coleen Heemskerk, Church of Sweden
  • Aarno Lahtinen, Finn Church Aid
  • Asmita Naik, Independent
  • Richard Powell, Independent

If you wish to make a complaint about a CHS Alliance Secretariat staff member, consultant or other representative, please use the form above or email the CHS Alliance Executive Director, Tanya Wood at twood@chsalliance.org.

To make a complaint about the CHS Alliance Executive Director, please use to form above or email the Chair of the CHS Alliance Board, Robert Tickner: rtickner@chsalliance.org