CHS Alliance Complaints Policy

This resource refers to the 2014 edition of the Core Humanitarian Standard (CHS). A more accessible CHS will launch in March 2024. To find out more about the updated CHS and transitional phase, please visit the CHS website.

The purpose of the Complaints Policy and Procedure is to increase the level of member and stakeholder satisfaction with the work of the Alliance by being receptive to complaints and resolving them in an efficient, effective and professional manner. The CHS Alliance seeks to maintain its reputation as an alliance of members who undertake high quality and accountable work, provide the best possible service, and are responsive to the needs and concerns of our members and other stakeholders, especially those whom we seek to serve in our humanitarian and development work.

For further information please visit our complaints page.