CHS Story of Change: Nabaa’s commitment to communication and feedback (Commitment 4)

17 September 2020

In the run up to the launch of the Humanitarian Accountability Report 2020, we have spoken to different organisations who have achieved certification against the Core Humanitarian Standard (CHS), to learn more about how this process is driving changes in policy and programmes. And ultimately, how it is helping aid work better for the people affected by crisis.

Here, we share Nabaa’s insights into what they are doing to meet Commitment 4 of the CHS which states that people affected by crisis know their rights and entitlements, have access to information and participate in decisions that affect them.

Naba ́a programmes are developed in a highly participatory way, based on communication, information sharing and feedback of users. Communities and affected people are aware of their rights and entitlements and have access to the information they need.

However, the CHS certification process identified that some new communities were less informed and knowledgeable about Naba ́a. This was addressed by putting in place several new systems to ensure information on the organisations, its principles and expected behaviour of staff are systematically provided to any communities they start working with.

Neighbourhood self-support groups were established and now share information within the community about the organisation and its values.

The Humanitarian Accountability Report (HAR) 2020 will highlight eight more stories of CHS change, as well as providing an evidence-based overview of how accountable the aid sector is today. To attend the virtual HAR 2020 launch event and be one of the first to access the report’s results, sign up to the free virtual Global CHS Exchange, 6-8 October 2020.

Read more stories of change here.