Core Humanitarian Standard for Q&A Focal Points Training

Course format
Course length
7 weeks

Important note

This course requires to be updated to correspond to the 2024 CHS. It will be on schedule again most probably in Q4, 2024.


This course aims to equip CHS and/or Quality and Accountability Focal Points with the knowledge, skills and good practices required to deliver their role effectively with regard to enhancing the CHS implementation within their organisation.

Who should attend?

This course is designed for humanitarian staff who have CHS and/or Quality & Accountability focal point functions within their organisation. It requires participants to have good knowledge and experience of quality and accountability toward affected communities and people.

Course Topics

  • The place of the CHS within the broader humanitarian system and its importance for organisations
  • How change happens within the organisation
  • Understand your role as focal points and what skills set is required with regards to the role
  • Tips and tricks on verification, improvement plans, and monitoring and evidencing your progresses.
  • Reflecting on where your organisation is at with the CHS and sharing with, and learning from, other focal points

Course format

The course uses a combination of self-paced material and facilitated webinars. The facilitated modules are designed to learn, brainstorm and share experience with facilitators and other participants. Assignments provide the space for self- and peer learning.

The course will be facilitated by trainers who bring strong experienced of working on CHS implementation, verification, and workshop facilitation.


A certificate of completion will be provided to participants who will have attended the live sessions, completed the minimum requirement for self-learning modules, and submitted their assignments.