Resources and Tools

High-level resources

Core Humanitarian Standard (2014) - Link

The Core Humanitarian Standard on Quality and Accountability (CHS) sets out Nine Commitments that organisations and individuals involved in humanitarian response can use to improve the quality and effectiveness of the assistance they provide. It also facilitates greater accountability to communities and people affected by crisis: knowing what humanitarian organisations have committed to will enable them to hold those organisations to account.

Core Humanitarian Competency Framework (revised version 2017) - Link

Competent and well-managed staff are at the heart of an accountable and effective organisation, therefore they need to be equipped with the right skills and behaviours. The Core Humanitarian Competency Framework explains the link between the organisation’s ability to deliver impact, and what it takes to be successful through personal and organisational excellence.

HR Metrics Dashboard: A Toolkit (2016) - Link

This toolkit has been developed to support human resources (HR) practitioners in planning and developing an HR metrics dashboard. An HR metrics dashboard identifies and presents key human capital trends which can organisation can monitor and use to support programme and operational impact. It maps how to report on trends by developing and presenting them in a dashboard. The toolkit is aimed at supporting non-governmental organisations (NGOs) who may have never used this approach before.

Human Resources Information Systems (2015) - Link

Since the HR System PS Enterprise (PSe) was implemented over ten years ago, SCUK has experienced significant growth and has effectively outgrown PSe. This presentation assesses the phased approach to new Information Systems (IS) at Save the Children UK, where the IS strategy supports movement towards best-in-breed, cloud-based systems.

Staff Survey Toolkit (2015) - Link

This staff survey toolkit is designed for organisations and departments undertaking employee surveys. It has been developed by the CHS Alliance and Agenda Consulting - experts in staff and volunteer surveys and benchmarking studies. The toolkit contains guidelines outlining the process to follow step-by-step, whether you decide to run it in-house or out-source it, as well as a template to adapt and use.

HR Manual: A Manual for Managing HR Resources (2015) - Link

This HR manual, revised and updated by the CHS Alliance in partnership with Radhika Bhagat of Manifest UK, has been designed for use by HR teams in the humanitarian and development sector, as well as programme managers involved in setting up new programme offices and managing human resources in the field. 

A Handbook for Measuring HR Effectiveness (2015) - Link

This handbook was developed to assess the effectiveness of an organisation's HR and people management policies and practices. Undertaking an HR audit enables an organisation to identify areas for improvement and priority actions.

Thematic Resources

Security Risk Management: a basic guide for smaller NGOs (2017) - Link

This guide aims to be a simple, easy-to-use security resource to help smaller NGOs demystify security risk management. By setting out the elements of a basic security risk management framework, this guide aims to support NGOs in translating their duty of care obligations into key processes and actions that will not only enhance their national and international staff security but also improve their organisation’s reputation and credibility. 

Deber de Cuidado: Marco jurídico y principales herramientas (2017) - Link

This report in Spanish reviews how duty of care should be approached by Spanish entities that have staff working abroad. The document analyses how Spanish national labour laws should be applied, taking into account the sector’s good practices.

Voluntary Guidelines on the Duty of Care to Seconded Civilian Personnel (2017) - Link

The Voluntary Guidelines on the Duty of Care to Seconded Civilian Personnel harmonise an understanding of, approach to and implementation of duty of care. They are designed to serve as a basis for clarification and exchange between seconding and receiving organisations as well as with individual secondees.

Duty of Care: Protection of Humanitarian Aid Workers from Sexual Violence (2017) - Link

This paper functions as a broad foundation for contemplating duty of care, as it relates to sexual violence. I can be used to develop explicit and full examinations of how humanitarian organisations can meet their duty of care to provide workplaces free from sexual violence.

Security to go: a risk management toolkit for humanitarian agencies (2017) - Link

This toolkit for humanitarian aid agencies is intended to provide a simple, easy-to-use guide for non-security experts to quickly set up basic safety, security and risk management systems in new contexts or rapid onset emergency response situations. This guide is applicable to both international organisations and national agencies moving into new regions and/or setting up new programmes; it is especially applicable to environments where the risk levels have changed due to human or natural causes.


Voluntary Guidelines on the Duty of Care to Seconded Civilian Personnel (2017), published jointly by the Swiss, German and UK seconding agencies of their respective Ministry of Foreign Affairs - Link

Seconded personnel voluntarily put themselves in locations that are volatile, hazardous or even intensely hostile, in order to support the determination of their seconding organisation to progress on issues such as stability, security, the rule of law, humanitarian action and conflict resolution. Employers and organisations are therefore morally and legally bound to ensure that their duty of care obligations towards them are fulfilled.

Essential Principles for Staff Care (2017) - Link

Essential Principles of Staff Care: Practices to Strengthen Resilience in International Humanitarian and Development Organizations by the KonTerra Group with InsideNGO and aims to outline the principles and practices that, if implemented, will contribute to the resilience and psychological health of humanitarian and development personnel and strengthen an organization’s ability to offer a comprehensive staff care program.

Travelling with a disability Guideline (2017) - Link

This guideline targets travellers with a disability and personal assistants (PA) of travellers with a disability. In addition, this document is useful for anyone who is travelling together with a person with a disability.

Disability-inclusive health, safety & security management (2016) - Link

This briefing paper aims to encourage security managers and policy makers towards implementing disability inclusive safety and security protocols and standards as an integral part of Duty of Care within the humanitarian, development and private sector.

Sexual Violence: Psychological Support Needs and Meeting Those Needs (2015) - Link

InterHealth presentation on general principles, support and practices relating to staffcare and sexual violence.

Mindfulness and Wellbeing: A Shift of Emphasis from Treatment to Prevention (2015) - Link

In recent years, there has been an awareness of mindfulness-based approaches to stress reduction, along with evidence on its benefits towards supporting personal and organisational wellbeing. This paper explores the current state of wellbeing support available to aid workers within the humanitarian sector, as well as the concept of mindfulness, and in particular, mindfulness-based approaches. It champions the need to explore how wellbeing within our organisations could benefit from such approaches.

Debriefing Aid Workers and Missionaries: A Comprehensive Manual (2015) - Link

This manual gives guidelines for those who offer debriefing to people who work overseas (usually in developing countries) as relief workers, development workers, volunteers, missionaries, peacekeepers or in similar positions. Most aid workers who work overseas for at least six months report that they find it helpful to receive a personal debriefing session on their return home. This manual contains extensive details on operational debriefs and exit interviews.

Duty of Care in Action: Managing the Loss of an Employee Overseas (2015) - Link

Employee fatalities can have catastrophic implications for families and organizations. This briefing provides an overview of the complexity of repatriation of mortal remains as well as the process of pre-planning for such difficult events.

The Cost of Security Risk Management for NGOs - EISF (2013) – Link 

This guide explores the costs related to safety and security management for aid programmes. It aims to assist all aid practitioners to determine their risk management expenditure more accurately, and demonstrate an evidence-based approach when presenting this information to donors.

Family First: Liaison and support during a crisis (2013) - Link

The document addresses the stages of planning, delivery and review of Family Support by an NGO during a crisis. It is intended for CMT staff who must support the family liaison process, as well as being an aid to the family liaison staff in their role.

Irish Aid Guidelines for NGO Professional Safety & Security Risk Management (2013) - Link

A conceptual shift in our overall approach to safety and security underlines the approach taken within the these guidelines. Safety and security are not only an ethical and moral concern but are also an explicit legal obligation.

Psychological First Aid: A Guide for Fieldworkers (2011) - Link

Psychological first aid: Guide for field workers covers both social and psychological support and involves the provision of humane, supportive and practical help to people suffering from the impact of serious crisis events.

Approaches to Staff Care in International NGOs (2009) Link

In early 2009, People In Aid and InterHealth came together to research the provision of psychological and medical care for international staff and frequent travellers. The focus of the report is on psychological care.

Key people management material - Link

Presentations of HHRs addressing organisational resilience Link

Resources from the International SOS Foundation - Link and Link