Using people's perceptions to better manage humanitarian response: a ground-breaking model worth replicating


Since January 2018 the Humanitarian Country Team (HCT) in Chad has used a common platform to track the views of people and communities affected by crisis about their collective action. They use these findings to measure progress against the objectives of their Humanitarian Response Plan (HRP) and the Core Humanitarian Standard on Quality and Accountability (CHS).

This project, which is funded by the Swedish International Development Cooperation Agency (SIDA) and implemented by the CHS Alliance and Ground Truth Solutions, has started an important discussion within the humanitarian community in Chad on how to more systematically collect and use community perceptions to inform the deliverables of the humanitarian response, as well as how to best engage communities. 

The approach is ground-breaking: tracking the views of people affected by crisis as an input into managing programme performance had never been done before on a response-wide scale. While Ground Truth Solutions gathers and analyses respondents' perceptions, the CHS Alliance, meanwhile, uses the data as a starting point to help humanitarian actors in Chad use the CHS as a framework to enhance the quality and accountability of their humanitairan action. This led to a workshop on complaints mechanisms, as well as discussions on information-sharing and participation. 

"The project has also shown, once again, the potential of the CHS as a driver for positive change. People and communities affected by crisis are at the heart of the Standard," reads an article co-authored by Geneviève Cyvoct, Accountability Manager at the CHS Alliance, and Alexandra T. Warner, Programme Manager at Ground Truth Solutions in this month's edition of the Humanitarian Exchange. "We need to hear them in order to continuously learn and improve our services." 

"The next step of the project is to develop a more systematic approach at the global level, so that collectively including the voices of people affected by crisis in humanitarian planning and implementation becomes the norm," the article reads.

The approach in Chad demonstrates one way of getting there and, with further experience in 2019, we aim to have a model that can be replicated in other contexts, while also setting the ground-work for affected people to inform Humanitarian Needs Overviews (HNOs) and HRPs in a systematic way. 

The results of the current survey round will be shared shortly. If you would like to read the results of the first survey round, which were released in August 2018, you can find them here