Complaints and SEAH Investigations Management Advisor

27 May 2024

Do you have a strong background in the humanitarian sector and a keen eye for detail and compliance? Are you looking to make a significant impact within a small but influential international organization? If so, we would love to hear from you! Join the CHS Alliance as our Complaints and SEAH Investigations Management Advisor! 

 

  • Time commitment: 80% to 100% 
  • Contract type: Open-ended contract
  • Location: Preference for Geneva or London other locations considered for right candidate
  • Reports to: Deputy Director
  • Grade: D
  • Salary: 95’320CHF – 108’938CHF for a 100% Geneva based – salary adjusted based on location

Do you have a strong background in the humanitarian sector and a keen eye for detail and compliance? Are you looking to make a significant impact within a small but influential international organization? If so, we would love to hear from you! Join the CHS Alliance as our Complaints and SEAH Investigations Management Advisor! 

CHS Alliance is a global network of more than 200 organisations, its members united in their ambition for shifting the aid system for greater accountability to people in crisis, through delivering on the commitments made in the Core Humanitarian Standard.  

People affected by crises have a right to voice their complaints to aid organisations and receive a timely and appropriate resolution to address their concerns. An effective complaints and investigation system is a crucial element for all organisations aiming to hold themselves accountable for their actions.

In the updating of the CHS, the importance of managing complaints remains one of the Nine Commitments, to ensure people and communities can safely report concerns and complaints and get them addressed (Commitment 5). This requires all organisations to apply a victim/survivor-centred approaches to investigate and address complaints and report any misconduct, including sexual exploitation, abuse and harassment (SEAH). There is a lot of work that has been done, but as the data from CHS verification, we see there is a long way to go.

Want to know more?

YOU WILL FIND THE FULL JOB DESCRIPTION HERE

IMPORTANT NOTICE:

The CHS Alliance has a zero-tolerance policy towards the abuse of power, exploitation, bullying, harassment and discrimination and towards fraud and corruption.

As representatives of the CHS Alliance, staff behaviour must be seen to be of the highest standard and in keeping with the CHS Alliance vision, mission and aims. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks. As part of these checks, the CHS Alliance is participating in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector. The participation in this Scheme requires the CHS Alliance to seek information about candidate’s misconduct (including sexual exploitation, abuse and harassment) with any previous employers for at least the past five years.

 

How to apply:

Interested candidates should submit their applications by email to: recruitment@chsalliance.org

Applications shall include a CV and a motivation letter.

Please mention your name and the vacancy reference in the subject line.

Reference : CSIMA.202405

Deadline for applications: 17 June 2024