Past Events

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Amman CHS Exchange

Event Date: 02/07/2019
Duration: 2 days
Location: Amman, Jordan
Booking Deadline: 01/07/2019
Price: 0 GBP for members, 0 GBP for non-members

A CHS Alliance regional event, in partnership with the Islamic Relief Worldwide/Islamic Relief Jordan.

Amman, 2-3 July 2019
Venue: Landmark Amman Hotel and Conference Center

More than four years after the launch in 2014, how is the Core Humanitarian Standard on Quality and Accountability (CHS) driving change? How can use it to build accountability and trust in our work? How can we ensure that the CHS commitments are continuously met when we assist people who have been affected by crisis?

These critical questions are at the heart of the CHS Exchange in Amman, Jordan, designed as a learning event for members of the CHS Alliance and the wider sector.

You are invited to join, share your insights, to explore how our commitment to the CHS will increase trust and accountability in the MENA region to better serve affected populations.

This exchange will be based on the experience of organisations which have applied the Standard. It will build on discussions that took place at the CHS Alliance and DEC learning event in London in November 2018, as well as learning from other quality and accountability initiatives in the MENA region.

Over the course of two days, we will explore:

  • What we have learned, as individual organisations and collectively, through the application of the CHS. These will focus on;
    • CHS commitment 3 (humanitarian response strengthens local capacities and avoids negative effects): Specifically exploring working with and through partners and the continuity of services in rapidly changing contexts;
    • CHS commitment 4 (humanitarian response is based on communication, participation and feedback): Participation of crisis-affected people and communities in the humanitarian response;
    • CHS commitment 5 (complaints are welcomed and addressed): Complaints handling and feedback mechanisms, including handling complaints related to Protection from Sexual Exploitation, Abuse and Harassment (PSEAH);
    • CHS commitment 8 (staff are supported to do their job effectively, and are treated fairly and equitably): Specifically looking at the protection of aid workers and risk management.
  • How we leverage this learning to improve our service to people affected by crisis and communities in the MENA region;  
  • How the CHS Alliance can support the aid sector in the region to effectively apply the CHS, particularly on the most challenging issues in the region. 

The event is co-hosted by the CHS Alliance and Islamic Relief Worldwide/Islamic Relief Jordan.

The event itself is free but participants need to cover their own travel and accommodation costs.

The event is based on group learning, enabling participants to share their experiences and insights with one another.

Registration will be open until 30 June. Please note that places are limited and will be allocated on a first come first served basis. We will provide a letter for visa application and assist for booking accommodation but participants are responsible for organising their own visa application and accommodation.


Agenda

Click here to download the pdf version of the agenda.

Tuesday 2 July  

Time Session/Objective Speakers
08:30 Registration  
09:00

Session 1 

Welcome and Exploring the Key Humanitarian Issues in the Region: High-Level Panel

Objective: To open the workshop and feature the hosts and two VIPs to provide welcome and context to the workshop.

  • Elsadig Elnour Kabbashi, Country Director. Islamic Relief Jordan
  • Tanya Wood, Executive Director, CHS Alliance
Keynote address:
  • Ministry of Social Development of Jordan (TBC)
  • Panos Moumtzis, Regional Humanitarian Coordinator for the Syrian Crisis 
 
10:15 Coffee break  
10:45 Session 2

Getting to better know the Core Humanitarian Standard and its potentials

Objective: To see who’s in the room, allow people to introduce themselves, and interactive session that invites people to better explore the CHS and its potentials (for individual organizations and for the humanitarian and development sector.

  • Karen Glisson, Training Manger, CHS Alliance
  • Adrien Muratet, Verification Manager, CHS Alliance
12:30  Lunch  
14:00

Session 3

How Do Standards Drive Change at Different Levels?

Organizational Perspectives

Objective: To exchange experiences on using standards from different organizational perspectives and explore how they can drive change. 

Moderator:
  • Bonaventure Sokpoh, Head of Policy, Advocacy, and Learning
Speakers:
  • Mrs. Mindy Abraham, Deputy Country Director, Médair Lebanon
  • Mr. Shabel Firuz, Programme Impact & Learning Manager, Islamic Relief Worldwide
  • Mrs. Amani Salah, Head of Humanitarian Financing Unit, United Nations Office for the Coordination of Humanitarian Affairs (OCHA), Jordan-Amman
15:30  Coffee Break  
16:00 Session 4

Finding Collective Solutions to Meet the CHS Commitments: Parallel Thematic Workshops and Best Practices – Round 1

Objective: To give participants an opportunity to customize their workshop experience through a choice of workshops. To provide a highly interactive experience for smaller groups around some key CHS Commitments, providing an avenue to better understand and explore possibilities for their organizations. To produce useful content for the learning report.

  • CHS commitment 3 (humanitarian response strengthens local capacities and avoids negative effects): Specifically exploring working with and through partners and the continuity of services in rapidly changing contexts;
  • CHS commitment 4 (humanitarian response is based on communication, participation and feedback): Participation of crisis-affected people and communities in the humanitarian response;

Facilitators:

Commitment 3:

  • Tanya Wood, Executive Director, CHS Alliance
  • Katy Robin, MEAL Manager, DEC - Disasters Emergency Committee
Commitment 4:
  • Bonaventure Sokpoh, Head of Policy, Advocacy, and Learning
  • Geneviève Cyvoct, Accountability Manager, CHS Alliance
17:30  Networking Reception  
18:30  End Reception  

Wednesday 3 July  

Time Session/Objective Speakers
08:30 Registration  
09:00

Session 5

Opening Day 2

ObjectiveTo provide a moment of reflection on the discussions thus far, to help share and embed learning. To presence the group so they are prepared for the day. 

 
09:25    
09:30 Session 6

Finding Collective Solutions to Meet the CHS Commitments: Parallel Thematic Workshops - Round 2

ObjectiveTo give participants an opportunity to customize their workshop experience through a choice of workshops. To provide a highly interactive experience for smaller groups around some key CHS Commitments, providing an avenue to better understand and explore possibilities for their organizations. To produce useful content for the learning report.

  • CHS commitment 5 (complaints are welcomed and addressed): Complaints handling and feedback mechanisms, including handling complaints related to Protection from Sexual Exploitation, Abuse and Harassment (PSEAH);
  • CHS commitment 8 (staff are supported to do their job effectively, and are treated fairly and equitably): Specifically looking at the protection of aid workers and risk management.
Facilitators:

Commitment 5:

  • Karen Glisson, Training Manger, CHS Alliance
  • Rosa Argent, Head of Membership and Communications, CHS Alliance

Commitment 8:

  • Gozel Baltaeva, CHS Allianve
  • Mahmoud Almadhoun, Islamic Relief Germany
11:00  Coffee Break  
11:30

Session 7

Highlights from Parallel Sessions and Identification 

ObjectiveTo share highlights from the parallel group workshops so that everyone benefits from all discussions. To provide an opportunity for people to reflect on and share what they learned with one another. 

  • Parallel sessions facilitators
12:15 Session 8

Next Steps and Closing

(Meeting Room)

Objective: To collect feedback on the event from participants with the view of continuous learning. To close the event with thanks and next steps from organizers.

  • Tanya Wood, Executive Director, CHS Alliance
  • Elsadig Elnour Kabbashi, Country Director. Islamic Relief Jordan 
13:00

End of the event - Group Lunch

 

 

By booking one of our events, you confirm that you accept our Event Terms & Conditions so please ensure you review and understand them before booking.



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CHS Self-assessment webinar

Event Date: 27/06/2019 11am
Duration: 1 day
Location: Online
Booking Deadline: 27/06/2019
Price: 0 GBP for members, 0 GBP for non-members

We are pleased to announce that the next webinar on how to prepare for a self-assessment is going to be held on 27 June 2019 at 11am  (Geneva time). “On the road to your self-assessment” is the next iteration of the webinar designed to support organisations preparing for their self-assessment. Together we will review the process, thoroughly explain which tools can be used and how, and share practical tips from previous users. Finally, this will be an opportunity to ask questions to the Alliance and to peers. Interested? Please register here.



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Training of Trainers on the Core Humanitarian Standard

Event Date: 24/06/2019
Duration: 4 days
Location: Amman, Jordan
Booking Deadline: 17/06/2019
Price: TBC

The purpose of this workshop is to build the capacity of organisation staff and consultants to facilitate training on the Core Humanitarian Standard. The workshop will be delivered in English.

Who should attend? 

This course is for people who train or manage learning within their organisation or more widely in the sector. Priority will be given to people who have a responsibility for training/learning within their job, and to consultants specialising in training delivery. Participants must have at least a basic knowledge of quality, accountability, people management and the Core Humanitarian Standard before they join this workshop.

Course content: 

The first two days of the course will offer introductory sessions on the Core Humanitarian Standard. The third day will touch on training methodologies, and give time for participants to prepare for the fourth day, when participants will deliver sessions that they have developed themselves.

Pre-workshop assignments and background reading: 

Participants are asked to re-read the Core Humanitarian Standard in preparation for the workshop. We also recommend that they complete the introductory e-learning module on the Core Humanitarian Standard.

Learning outcomes: 
 

By the end of the course, participants will be able to:

• Differentiate accurately between the humanitarian principles of humanity, impartiality, independence, and neutrality, and explain their importance.
• List the nine commitments of the Core Humanitarian Standard and explain how each contributes to the delivery of a quality humanitarian response.
• Give examples of good practice drawn from their own experience, from other participants and more widely from the sector.
• Act as advocates and peer leaders on the importance of quality, accountability and good people management in humanitarian action.
• Facilitate introductory training on the Core Humanitarian Standard within and/or beyond their own organisations.

Course fees: 

The course fee includes facilitation, course materials, lunches and refreshments during the days of the course, and a course completion certificate. The course fee does NOT include the cost of overnight accommodation, breakfast, evening meals, or travel to and from the training venue.

 

Swiss francs (CHF)

Full members

Associate and non-members

Standard rate

1000

1400

Small agency rate*

500

700

*A small agency is one with an annual expenditure of less than 5 million Swiss francs.


Programme guide

Day 1: 
Introduction to the Core Humanitarian Standard 
Humanitarian principles 
Commitment 1 Appropriateness & relevance 
Commitment 2 Effectiveness & timeliness 
Commitment 3 Strengthening local capacities 
Commitment 4 Participation & information sharing

Day 2: 
Commitment 5 Complaints mechanisms
Commitment 6 Coordination & complementarity
Commitment 7 Learning & improvement
Commitment 8 People management
Commitment 9 Resource management
The Verification Framework

Day 3: 
Adult learning 
Learning styles
Training methodologies 
Writing learning objectives
Preparation for Day 4 training practice sessions

Day 4: 
Participant training practice sessions
Feedback and reflection


Terms and conditions: 

Please follow this link to see our terms and conditions for event bookings: http://www.chsalliance.org/event-terms-and-conditions



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SEA investigations training

Event Date: 18/06/2019
Duration: 4 days
Location: Addis Ababa, Ethiopia
Booking Deadline: -
Price: TBC

This four-day workshop demonstrates how to conduct fair, thorough and confidential investigations into complaints of staff misconduct, with a particular focus on allegations of sexual exploitation and abuse of affected populations.


Who should attend? 

Mid- to senior-level staff who are, or may be, designated to investigate allegations of staff misconduct within their organisation.

Course content


The course covers the following topics:


What is abuse?

The principles underpinning investigations

Investigation planning

Conducting investigations, including interviewing

Documentary and other evidence, and site visits

Investigation report and management implication report writing

The standard and burden of proof

Investigation closure

Management of investigations


The third day of the course is a full-day simulation exercise of the interviewing stage of an investigation, using a detailed case study. Actors represent the complainant, subject of complaint and witnesses.

Pre-workshop assignments and background reading


The investigations workshop has three mandatory pre-workshop assignments, introducing the legal framework, definitions of exploitation and abuse, complaints handling and the Guidelines for Investigations. The second pre-workshop assignment requires the participants to research and reflect on exploitation and abuse in the context of the country in which they work. A significant amount of background reading is required in order to prepare for the course and complete the pre-workshop assignments.

Learning outcomes

 

By the end of the course, participants will have an increased understanding of the following:

The principles underpinning investigations.
The guidelines for investigations.

Furthermore, participants will have developed basic skills in:

Planning and conducting investigations.
Reviewing documentary and other evidence, and conducting site visits.
Interviewing complainants, subjects of complaint and witnesses.
Reporting findings and making recommendations
The standard and burden of proof
Closing an investigation
Managing an investigation

Course fees

 

The course fee includes facilitation, course materials, lunch and refreshments during the days of the course, and a course completion certificate. The course fee does NOT include the cost of overnight accommodation or travel to and from the training venue.

 

Swiss francs (CHF)

Full members

Associate & non-members

Standard rate

1200

1600

Small agency rate*

600

800

*A small agency is one with a global annual expenditure of less than 5 million Swiss francs

 

Programme guide

 

Day 1: 
What is abuse? 
Principles of investigations
Investigation skills
Stages of an investigation
Gathering and analysing information
The standard and burden of proof
Using specific language

 

Day 2: 
Models of interviewing
Interviewing witnesses
Interviewing subjects of complaint
Investigation planning and preparation
Planning and preparation for interview simulation exercise

Day 3: 
Full day’s simulation exercise of the interview stage of an investigation (actors represent the complainant, subject of complaint and witnesses).

 

Day 4: 
Review of investigation and interview plans
Writing investigation reports and management implication reports
Closure of the investigation
Management of investigations
Reflection

 

Terms and conditions

 

Please follow this link to see our terms and conditions for event bookings: http://www.chsalliance.org/event-terms-and-conditions 

 



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PSEA & investigations for managers training

Event Date: 17/06/2019
Duration: 1 day
Location: Addis Ababa, Ethiopia
Booking Deadline: 16/06/2019
Price: TBC

This one-day workshop looks at how to manage investigations into staff misconduct, with a particular focus on investigations into sexual exploitation and abuse of beneficiaries by staff. Additionally, it explores safeguarding strategies that managers can implement in their organisations to reduce the risk of exploitation and abuse and improve their organisation’s capacity to receive and respond to allegations of staff misconduct.

Who should attend?

Senior managers responsible for managing administrative investigations and those who are responsible for development or review of organisational policy relating to sexual exploitation and abuse.

 

Course content


The course comprises the following modules:


Defining, and responding to, exploitation and abuse;
Principles, risk assessment and critical elements in managing investigations;
Creating a culture of safety – codes of conduct, awareness-raising amongst staff and communities, complaints response mechanisms and recruitment practices.

 

Pre-workshop assignments and background reading

Participants are asked to read several key documents relating to the management of investigations prior to joining the course. There are no pre-workshop assignments apart from the reading.

 

Learning outcomes


By the end of the course, participants will have increased understanding of the following:

The context within which abuse and exploitation can occur;
The key elements in managing investigations;
Prevention of sexual exploitation and abuse through codes of conduct, complaints response mechanisms, awareness raising amongst staff and communities and recruitment strategies;
Organisational responsibility for creating a safe environment free from sexual exploitation or abuse.

 

They will have established skills in:

Planning and managing investigations;
Developing and implementing prevention strategies.

 

Course fees

The course fee includes facilitation, course materials, lunch and refreshments during the days of the course, and a course completion certificate. The course fee does not include the cost of overnight accommodation or travel to and from the training venue.

 

Swiss francs (CHF)

Full members

Associate & non-members

Standard rate

250

350

Small agency rate*

125

175

*A small agency is one with a global annual expenditure of less than 5 million Swiss francs

 

Programme guide

 

Day 1: 

 

Introduction, background and context

What is abuse?

Codes of conduct

Awareness-raising of staff and communities

Complaints response mechanisms

Good practice in recruitment for PSEA prevention

Manager testimony on investigations

Managers’ responsibilities in an investigation

Critical elements in managing investigations, including risk assessment

Action planning



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Training of Trainers on the Core Humanitarian Standard

Event Date: 14/05/2019
Duration: 4 days
Location: Prague, Czech Republic
Booking Deadline: 14/05/2019
Price: TBC

The purpose of this workshop is to build the capacity of organisation staff and consultants to facilitate training on the Core Humanitarian Standard. The workshop will be delivered in English.

Who should attend? 

This course is for people who train or manage learning within their organisation or more widely in the sector. Priority will be given to people who have a responsibility for training/learning within their job, and to consultants specialising in training delivery. Participants must have at least a basic knowledge of quality, accountability, people management and the Core Humanitarian Standard before they join this workshop.

Course content: 

The first two days of the course will offer introductory sessions on the Core Humanitarian Standard. The third day will touch on training methodologies, and give time for participants to prepare for the fourth day, when participants will deliver sessions that they have developed themselves.

Pre-workshop assignments and background reading: 

Participants are asked to re-read the Core Humanitarian Standard in preparation for the workshop. We also recommend that they complete the introductory e-learning module on the Core Humanitarian Standard.

Learning outcomes: 
 

By the end of the course, participants will be able to:

• Differentiate accurately between the humanitarian principles of humanity, impartiality, independence, and neutrality, and explain their importance.
• List the nine commitments of the Core Humanitarian Standard and explain how each contributes to the delivery of a quality humanitarian response.
• Give examples of good practice drawn from their own experience, from other participants and more widely from the sector.
• Act as advocates and peer leaders on the importance of quality, accountability and good people management in humanitarian action.
• Facilitate introductory training on the Core Humanitarian Standard within and/or beyond their own organisations.

Course fees: 

The course fee includes facilitation, course materials, lunches and refreshments during the days of the course, and a course completion certificate. The course fee does NOT include the cost of overnight accommodation, breakfast, evening meals, or travel to and from the training venue.

 

Swiss francs (CHF)

Full members

Associate and non-members

Standard rate

1000

1400

Small agency rate*

500

700

*A small agency is one with an annual expenditure of less than 5 million Swiss francs.


Programme guide

Day 1: 
Introduction to the Core Humanitarian Standard 
Humanitarian principles 
Commitment 1 Appropriateness & relevance 
Commitment 2 Effectiveness & timeliness 
Commitment 3 Strengthening local capacities 
Commitment 4 Participation & information sharing

Day 2: 
Commitment 5 Complaints mechanisms
Commitment 6 Coordination & complementarity
Commitment 7 Learning & improvement
Commitment 8 People management
Commitment 9 Resource management
The Verification Framework

Day 3: 
Adult learning 
Learning styles
Training methodologies 
Writing learning objectives
Preparation for Day 4 training practice sessions

Day 4: 
Participant training practice sessions
Feedback and reflection


Terms and conditions: 

Please follow this link to see our terms and conditions for event bookings: http://www.chsalliance.org/event-terms-and-conditions



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Complaints and response mechanisms study feedback

Event Date: 08/05/2019 10am - 12pm CEST
Duration: 1 day
Location: Geneva
Booking Deadline: 08/05/2019
Price: TBC

Live feedback to our Complaints and response mechanisms study

As emphasized by Commitment 5 of the CHS, organisations need to have a system in place to enable feedback and complaints from the affected population, as a way of enabling them to hold us to account, but also, prevent and detect serious issues, including sexual exploitation and abuse. Yet, as shown by CHS Alliance verification data, it is one of the most challenging commitment for organisations to implement, particularly at field level.
 
While we recognise the challenge, we also recognise the number of excellent initiatives happening with new tools, publications, training materials, and initiatives having been developed over recent years. 
 
To achieve better results on commitment 5 in the CHS data, the CHS Alliance commissioned a study to review the main trends and best practice in the sector, consider system-wide approach to complaint handling and provide suggestions on what the role for the CHS Alliance could be in strengthening complaints and feedback mechanisms with its members.
 
Manisha Thomas has led this review for us, and will be sharing the result of the study. We will invite you to feedback the results as we are interesting in getting a wide perspective. Other contributors to the webinar will be announced at later stage.
 
Note that while there is unlimited space through the webinar, the face-to-face attendance will be taken up on a first-come first-served basis. 
 
We are looking forward in engaging in this debate with you, to see how we find improved solutions to better serve people affected by crisis.


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Webinar: Complaints and response mechanisms study feedback

Event Date: 08/05/2019 10am - 12pm CEST
Duration: 1 day
Location: Online
Booking Deadline: 08/05/2019
Price: TBC

Live feedback to our Complaints and response mechanisms study

As emphasized by Commitment 5 of the CHS, organisations need to have a system in place to enable feedback and complaints from the affected population, as a way of enabling them to hold us to account, but also, prevent and detect serious issues, including sexual exploitation and abuse. Yet, as shown by CHS Alliance verification data, it is one of the most challenging commitment for organisations to implement, particularly at field level.
 
While we recognise the challenge, we also recognise the number of excellent initiatives happening with new tools, publications, training materials, and initiatives having been developed over recent years. 
 
To achieve better results on commitment 5 in the CHS data, the CHS Alliance commissioned a study to review the main trends and best practice in the sector, consider system-wide approach to complaint handling and provide suggestions on what the role for the CHS Alliance could be in strengthening complaints and feedback mechanisms with its members.
 
Manisha Thomas has led this review for us, and will be sharing the result of the study. We will invite you to feedback the results as we are interesting in getting a wide perspective. Other contributors to the webinar will be announced at later stage.
 
Note that while there is unlimited space through the webinar, the face-to-face attendance will be taken up on a first-come first-served basis. 
 
We are looking forward in engaging in this debate with you, to see how we find improved solutions to better serve people affected by crisis.


^ Close

SEA investigations training

Event Date: 09/04/2019
Duration: 4 days
Location: Birmingham, UK
Booking Deadline: 02/04/2019
Price: TBC

 This four-day workshop demonstrates how to conduct fair, thorough and confidential investigations into complaints of staff misconduct, with a particular focus on allegations of sexual exploitation and abuse of affected populations.


Who should attend? 

Mid- to senior-level staff who are, or may be, designated to investigate allegations of staff misconduct within their organisation.

Course content

The course covers the following topics:


What is abuse?

The principles underpinning investigations

Investigation planning

Conducting investigations, including interviewing

Documentary and other evidence, and site visits

Investigation report and management implication report writing

The standard and burden of proof

Investigation closure

Management of investigations


The third day of the course is a full-day simulation exercise of the interviewing stage of an investigation, using a detailed case study. Actors represent the complainant, subject of complaint and witnesses.

Pre-workshop assignments and background reading

The investigations workshop has three mandatory pre-workshop assignments, introducing the legal framework, definitions of exploitation and abuse, complaints handling and the Guidelines for Investigations. The second pre-workshop assignment requires the participants to research and reflect on exploitation and abuse in the context of the country in which they work. A significant amount of background reading is required in order to prepare for the course and complete the pre-workshop assignments.

Learning outcomes

By the end of the course, participants will have an increased understanding of the following:

The principles underpinning investigations.
The guidelines for investigations.

Furthermore, participants will have developed basic skills in:

Planning and conducting investigations.
Reviewing documentary and other evidence, and conducting site visits.
Interviewing complainants, subjects of complaint and witnesses.
Reporting findings and making recommendations
The standard and burden of proof
Closing an investigation
Managing an investigation

Course fees

The course fee includes facilitation, course materials, lunch and refreshments during the days of the course, and a course completion certificate. The course fee does NOT include the cost of overnight accommodation or travel to and from the training venue.

 

Swiss francs (CHF)

Full members

Associate & non-members

Standard rate

1200

1600

Small agency rate*

600

800

*A small agency is one with a global annual expenditure of less than 5 million Swiss francs

 Programme guide

Day 1: 
What is abuse? 
Principles of investigations
Investigation skills
Stages of an investigation
Gathering and analysing information
The standard and burden of proof
Using specific language

Day 2: 
Models of interviewing
Interviewing witnesses
Interviewing subjects of complaint
Investigation planning and preparation
Planning and preparation for interview simulation exercise

Day 3: 
Full day’s simulation exercise of the interview stage of an investigation (actors represent the complainant, subject of complaint and witnesses).

Day 4: 
Review of investigation and interview plans
Writing investigation reports and management implication reports
Closure of the investigation
Management of investigations
Reflection

Terms and conditions 

Please follow this link to see our terms and conditions for event bookings: http://www.chsalliance.org/event-terms-and-conditions 



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Webinar: Verification against the CHS

Event Date: 09/04/2019 10:00 AM CEST
Duration: 1 day
Location: Webinar
Booking Deadline: 09/04/2019
Price: TBC

Please register for Verification against the CHS - Update for CHS Alliance members on Apr 9, 2019 10:00 AM CEST at:

https://attendee.gotowebinar.com/rt/5809688997005388299

After registering, you will receive a confirmation email containing information about joining the webinar.



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SEA investigations training

Event Date: 12/03/2019
Duration: 4 days
Location: Manila, Philippines
Booking Deadline: 11/03/2019
Price: TBC

This four-day workshop demonstrates how to conduct fair, thorough and confidential investigations into complaints of staff misconduct, with a particular focus on allegations of sexual exploitation and abuse of affected populations.


Who should attend? 

Mid- to senior-level staff who are, or may be, designated to investigate allegations of staff misconduct within their organisation.

Course content


The course covers the following topics:


What is abuse?

The principles underpinning investigations

Investigation planning

Conducting investigations, including interviewing

Documentary and other evidence, and site visits

Investigation report and management implication report writing

The standard and burden of proof

Investigation closure

Management of investigations


The third day of the course is a full-day simulation exercise of the interviewing stage of an investigation, using a detailed case study. Actors represent the complainant, subject of complaint and witnesses.

Pre-workshop assignments and background reading


The investigations workshop has three mandatory pre-workshop assignments, introducing the legal framework, definitions of exploitation and abuse, complaints handling and the Guidelines for Investigations. The second pre-workshop assignment requires the participants to research and reflect on exploitation and abuse in the context of the country in which they work. A significant amount of background reading is required in order to prepare for the course and complete the pre-workshop assignments.

Learning outcomes

 

By the end of the course, participants will have an increased understanding of the following:

The principles underpinning investigations.
The guidelines for investigations.

Furthermore, participants will have developed basic skills in:

Planning and conducting investigations.
Reviewing documentary and other evidence, and conducting site visits.
Interviewing complainants, subjects of complaint and witnesses.
Reporting findings and making recommendations
The standard and burden of proof
Closing an investigation
Managing an investigation

Course fees

 

The course fee includes facilitation, course materials, lunch and refreshments during the days of the course, and a course completion certificate. The course fee does NOT include the cost of overnight accommodation or travel to and from the training venue.

 

Swiss francs (CHF)

Full members

Associate & non-members

Standard rate

1200

1600

Small agency rate*

600

800

*A small agency is one with a global annual expenditure of less than 5 million Swiss francs

 

Programme guide

 

Day 1: 
What is abuse? 
Principles of investigations
Investigation skills
Stages of an investigation
Gathering and analysing information
The standard and burden of proof
Using specific language

 

Day 2: 
Models of interviewing
Interviewing witnesses
Interviewing subjects of complaint
Investigation planning and preparation
Planning and preparation for interview simulation exercise

Day 3: 
Full day’s simulation exercise of the interview stage of an investigation (actors represent the complainant, subject of complaint and witnesses).

 

Day 4: 
Review of investigation and interview plans
Writing investigation reports and management implication reports
Closure of the investigation
Management of investigations
Reflection

 

Terms and conditions

 

Please follow this link to see our terms and conditions for event bookings: http://www.chsalliance.org/event-terms-and-conditions 

 



^ Close

PSEA & investigations for managers training

Event Date: 11/03/2019
Duration: 1 day
Location: Manila, Philippines
Booking Deadline: 08/03/2019
Price: TBC

This one-day workshop looks at how to manage investigations into staff misconduct, with a particular focus on investigations into sexual exploitation and abuse of beneficiaries by staff. Additionally, it explores safeguarding strategies that managers can implement in their organisations to reduce the risk of exploitation and abuse and improve their organisation’s capacity to receive and respond to allegations of staff misconduct.

Who should attend?

Senior managers responsible for managing administrative investigations and those who are responsible for development or review of organisational policy relating to sexual exploitation and abuse.

 

Course content


The course comprises the following modules:


Defining, and responding to, exploitation and abuse;
Principles, risk assessment and critical elements in managing investigations;
Creating a culture of safety – codes of conduct, awareness-raising amongst staff and communities, complaints response mechanisms and recruitment practices.

 

Pre-workshop assignments and background reading

Participants are asked to read several key documents relating to the management of investigations prior to joining the course. There are no pre-workshop assignments apart from the reading.

 

Learning outcomes


By the end of the course, participants will have increased understanding of the following:

The context within which abuse and exploitation can occur;
The key elements in managing investigations;
Prevention of sexual exploitation and abuse through codes of conduct, complaints response mechanisms, awareness raising amongst staff and communities and recruitment strategies;
Organisational responsibility for creating a safe environment free from sexual exploitation or abuse.

 

They will have established skills in:

Planning and managing investigations;
Developing and implementing prevention strategies.

 

Course fees

The course fee includes facilitation, course materials, lunch and refreshments during the days of the course, and a course completion certificate. The course fee does not include the cost of overnight accommodation or travel to and from the training venue.

 

Swiss francs (CHF)

Full members

Associate & non-members

Standard rate

250

350

Small agency rate*

125

175

*A small agency is one with a global annual expenditure of less than 5 million Swiss francs

 

Programme guide

 

Day 1: 

 

Introduction, background and context

What is abuse?

Codes of conduct

Awareness-raising of staff and communities

Complaints response mechanisms

Good practice in recruitment for PSEA prevention

Manager testimony on investigations

Managers’ responsibilities in an investigation

Critical elements in managing investigations, including risk assessment

Action planning



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SEA investigations training

Event Date: 22/01/2019
Duration: 4 days
Location: London, UK
Booking Deadline: 21/01/2019
Price: TBC

This four-day workshop demonstrates how to conduct fair, thorough and confidential investigations into complaints of staff misconduct, with a particular focus on allegations of sexual exploitation and abuse of affected populations.


Who should attend? 

Mid- to senior-level staff who are, or may be, designated to investigate allegations of staff misconduct within their organisation.

Course content


The course covers the following topics:


What is abuse?

The principles underpinning investigations

Investigation planning

Conducting investigations, including interviewing

Documentary and other evidence, and site visits

Investigation report and management implication report writing

The standard and burden of proof

Investigation closure

Management of investigations


The third day of the course is a full-day simulation exercise of the interviewing stage of an investigation, using a detailed case study. Actors represent the complainant, subject of complaint and witnesses.

Pre-workshop assignments and background reading


The investigations workshop has three mandatory pre-workshop assignments, introducing the legal framework, definitions of exploitation and abuse, complaints handling and the Guidelines for Investigations. The second pre-workshop assignment requires the participants to research and reflect on exploitation and abuse in the context of the country in which they work. A significant amount of background reading is required in order to prepare for the course and complete the pre-workshop assignments.

Learning outcomes

 

By the end of the course, participants will have an increased understanding of the following:

The principles underpinning investigations.
The guidelines for investigations.

Furthermore, participants will have developed basic skills in:

Planning and conducting investigations.
Reviewing documentary and other evidence, and conducting site visits.
Interviewing complainants, subjects of complaint and witnesses.
Reporting findings and making recommendations
The standard and burden of proof
Closing an investigation
Managing an investigation

Course fees

 

The course fee includes facilitation, course materials, lunch and refreshments during the days of the course, and a course completion certificate. The course fee does NOT include the cost of overnight accommodation or travel to and from the training venue.

 

Swiss francs (CHF)

Full members

Associate & non-members

Standard rate

1200

1600

Small agency rate*

600

800

*A small agency is one with a global annual expenditure of less than 5 million Swiss francs

 

Programme guide

 

Day 1: 
What is abuse? 
Principles of investigations
Investigation skills
Stages of an investigation
Gathering and analysing information
The standard and burden of proof
Using specific language

 

Day 2: 
Models of interviewing
Interviewing witnesses
Interviewing subjects of complaint
Investigation planning and preparation
Planning and preparation for interview simulation exercise

Day 3: 
Full day’s simulation exercise of the interview stage of an investigation (actors represent the complainant, subject of complaint and witnesses).

 

Day 4: 
Review of investigation and interview plans
Writing investigation reports and management implication reports
Closure of the investigation
Management of investigations
Reflection

 

Terms and conditions

 

Please follow this link to see our terms and conditions for event bookings: http://www.chsalliance.org/event-terms-and-conditions 

 



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Presentation and Discussion of 2018 Humanitarian Accountability Report: “Change in the Humanitarian Sector”

Event Date: 07/12/2018 12:00 - 14:00
Duration: 1 day
Location: Boston
Booking Deadline: 06/12/2018
Price: 0 GBP for members, 0 GBP for non-members

Why do certain changes take place quickly, and in some instances without friction, while other issues stall? Is there a secret to successful change or just a series of traps to avoid? 

On December 7th, the CHS Alliance, in partnership with Oxfam America and CDA Collaborative Learning will present the 2018 edition of the Humanitarian Accountability Report at Oxfam America office in Boston. The publication looks at the issue of change under the light of mainstream change theories, dissecting six topics to figure out what works (or doesn’t) and why, from cash transfer programming to localisation and Protection from Sexual Exploitation and Abuse (PSEA).

The presentation of the Humanitarian Accountability Report will be followed by a discussion and Q&A. 

CHS Alliance: Bonaventure Sokpoh, Head of Policy, Advocacy and Learning, CHS Alliance 

Discussants:

Carlos Mejia, Humanitarian Director, Oxfam America
Isabella Jean, Director, CDA Collaborative Learning

Please note: this is a brown bag lunch event. There will be light refreshments and tea/coffee provided by Oxfam America. 

To download and read the full report ahead of the event, please visit: https://www.chsalliance.org/har

Hard copies of the report will be available at the event.

Date and Time:
Friday, December 7th 2018
12:00 – 14:00

Location

Oxfam America
Main Conference Room
226 Causeway St, 5th Floor
Boston, MA 02114

Please note: parking is limited in this area, and participants are advised to take public transportation. 



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Change in the Humanitarian Sector

Event Date: 01/10/2018 17:00 – 19:00 CEST
Duration: 1 day
Location: Geneva, Switzerland
Booking Deadline: 01/11/2018
Price: 0 GBP for members, 0 GBP for non-members

Why do certain changes take place quickly, and in some instances without friction, while other issues stall? Is there a secret to successful change or just a series of traps to avoid? 

On 1st October, the CHS Alliance, in partnership with the International Committee of the Red Cross (ICRC), will present the 2018 edition of the Humanitarian Accountability Report. The publication looks at the issue of change under the light of mainstream change theories, dissecting six topics to figure out what works (or doesn’t) and why, from cash transfer programming to localization and Protection from Sexual Exploitation and Abuse (PSEA).

The presentation of the Humanitarian Accountability Report will be followed by a panel discussion and Q&A session, after which you are all invited to a cocktail dinner.

MODERATOR

Bonaventure Sokpoh, Head of Policy, Advocacy and Learning, CHS Alliance

KEYNOTE SPEAKER

Yves Daccord, Director-General, ICRC

Panellists include representatives from ALNAP, KPMG, Oxfam and a humanitarian donor.

Ms. Amina Labarakwe, Chairlady of the Tangulbei Women’s Network –  Churo  Chapter, Churo Division, Baringo County in Kenya will join the panel via a recorded video. 


 

The event will be web streamed for those who cannot be present in Geneva.

For updates, please follow our social media channels or keep an eye on our dedicated page at https://www.chsalliance.org/har



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Introduction to the Core Humanitarian Standard

Event Date: 25/09/2018
Duration: 2 days
Location: Harare, Zimbabwe
Booking Deadline: 24/09/2018
Price: TBC

Introduction to the Core Humanitarian Standard

Purpose

This two-day workshop can help to:

  • Introduce staff to the agency’s commitment to the Core Humanitarian Standard;
  • Assist senior staff to make decisions regarding membership of CHS Alliance;
  • Train staff in the practical application of CHS Alliance's commitments in their specific context;
  • Bring agency and implementing partner staff together to develop joint approaches to improving quality, accountability and people management.

Who should attend?

Anyone who wishes or needs to learn more about the Core Humanitarian Standard.

Course content

  • Introduction to the Core Humanitarian Standard, background and key features
  • Humanitarian principles
  • Sessions on each of the nine commitments of the Core Humanitarian Standard
  • The verification framework, and application of the Core Humanitarian Standard in organisations

Pre-workshop assignments and background reading

Participants are asked to read the Core Humanitarian Standard and the accompanying Guidance Notes & Indicators in preparation for the workshop. There are no other pre-workshop assignments for this workshop.

Learning outcomes

By the end of the course, participants will be able to:

  • Differentiate accurately between the humanitarian principles of humanity, impartiality, independence, and neutrality, and explain their importance;
  • List the nine commitments of the Core Humanitarian Standard and explain how each contributes to the delivery of a quality humanitarian response;
  • Give examples of good practice drawn from their own experience, from other participants and more widely from the sector;
  • Act as advocates and peer leaders on the importance of quality, accountability and good people management in humanitarian action.

Course fees

The course fee includes facilitation, course materials, lunch and refreshments during the days of the course, and a course completion certificate. The course fee does not include the cost of overnight accommodation or travel to and from the training venue. 

Swiss francs (CHF)

Full members

Associate & non-members

Standard rate

500

700

Early bird standard rate*

450

625

Small agency rate**

250

350

Early bird small agency rate*

225

312

 

*For bookings made before 31 July 2018 and settled within 15 days of the date of the invoice
**A small agency is one with an annual expenditure of less than 5 million Swiss francs

Programme guide

Day 1: Introduction to the Core Humanitarian Standard; Humanitarian principles; Commitment 1 Appropriateness & relevance; Commitment 2 Effectiveness & timeliness; Commitment 3 Strengthening local capacities; Commitment 4 Participation & information sharing.

Day 2: Commitment 5 Complaints mechanisms; Commitment 6 Coordination & complementarity; Commitment 7 Learning & improvement; Commitment 8 People management; Commitment 9 Resource management; The Verification Framework; Action planning.



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Meeting for members (and organisations interested in membership)

Event Date: 24/09/2018 2-5 pm
Duration: 1 day
Location: Harare, Zimbabwe
Booking Deadline: 16/09/2018
Price: 0 CHF for members, 0 CHF for non-members

This meeting will provide updates on the Core Humanitarian Standard (CHS) and the CHS Alliance, the opportunity for organisations to share experiences of implementing the CHS in their specific context, time for questions, and an optional session for organisations interested in becoming members. It is free of charge, but numbers are limited, so early registration is encouraged. The meeting will run from 2 to 5 pm, and mid-afternoon refreshments will be provided.



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