HRS Case Study – Conducting a Lessons Learned Review After an SEAH Case
Findings from the Harmonised Reporting Scheme (HRS) show that even when incidents of sexual exploitation, abuse, and harassment (SEAH) are reported, follow-up measures – either responsive or remedial – are not systematic, especially in complex operating contexts or where internal capacity is limited.
A lessons learned review following an incident is a critical step in improving policies and case handling procedures and preventing future incidents It provides an opportunity to assess what worked well, identify areas of improvement and measures to better protect individuals.It also provides an opportunity to seek input from those who raised concerns to understand their experience and explore how the practices could be made more supportive, secure, and e ffective.
Importantly, a lesson learned review process should always be done with care, ensuring confidentiality and a victim/survivor-centred approach.
In this how to guide, we’ll explore when and how to conduct a lessons learned review, who should participate, and key elements to focus on. We’ll also provide guidance on how to turn these insights into actionable changes for both the investigation process and broader organisational practices, while featuring a case study by the Christian Blind Mission (CBM) on how they conduct these reviews internally.