Help & Support: Get Started with SEAH Reporting
Forgotten how to log in or report? You’re not alone.
It’s common for users to need a quick refresher before submitting their first report — especially if it’s been a while since initial onboarding. This support hub can help get you back on track quickly.
Common Questions
1. I am logging in for the first time – what do I need?
You’ll need:
– Access to the email registered by your organisation in the HRS.
– The welcome email received from the platform. If you cannot find it, do a search with the key words: “Welcome to the SEAH HRS”, which is the subject of the email.
On that email, you will find your username and a link to create your password for your first log in.
→ When you log in, start by visiting our quick start guide to learn more about when, what, and how to report, as well as how to use key features of the HRS platform.
2. What is the URL to log in to the platform?
The URL is https://seahhrs.chsalliance.org.
3. What is my username?
Your username is your email address with +seah before the @ e.g. yourname+seah@example.com
4. I’ve forgotten my password — what do I do?
Click “Forgot Password” on the login page. You will be asked your username to reset your password, which is your email address with +seah before the @ e.g. yourname+seah@example.com.
You will receive a password reset email. If you don’t receive it within 5 minutes, check your spam folder. If you still have not received anything, please contact us at seah.hrs@chsalliance.org.
5. When should I report?
You have two reporting options:
1. Rolling basis
You can report incidents at any time. As soon as an incident is received by your organisation, you may log it on the platform. You can return to update or complete the report later if some information is missing.
2. Biannual reporting
At minimum, you must report twice a year. The platform has two defined reporting periods:
– April 1 – September 30 → Submission due by October 31
– October 1 – March 31 → Submission due by April 30
You will receive automated reminders near each reporting deadline.
6. I have no incidents to report this round – do I need to do anything?
Yes. Please log in to the platform and click the “I have no incident to report” button on the homepage. This will take you to the settings page, where you can update your reporting status for this round. Once completed, your reporting will be marked as complete and you will no longer receive automated reminder emails for this reporting period.
7. I have completed my reporting for this period – do I need to notify you?
Yes. Please click the “Mark reporting as complete” button on the homepage. This will take you to the settings page, where you can update your reporting status for this round. Once done, your reporting will be marked as complete and automated reminder emails will stop for this reporting period.
8. I have reported my incidents, but I keep getting email reminders telling me to report – what should I do?
This likely means you haven’t marked your reporting as complete. Please click the “Mark reporting as complete” button on the homepage. This will take you to the settings page, where you can update your reporting status for this round. Once completed, your reporting will be marked as complete and the reminder emails will stop.
9. I want to suggest changes or improvements – how can I share my feedback?
You can use the feedback box on the homepage of the platform to share your suggestions. Whether it’s about platform functionalities, the data model, or anything else you’d like the HRS team to consider, we welcome your input to help us improve the platform and your user experience.
10. I need to update my organisation’s focal point – how can I do that?
Please email seah.hrs@chsalliance.org with the name and email address of the new focal point so we can update your organisation’s access.