Resources

Welcome to the CHS Alliance resource library. Use the menu and search function on the left to search the library and find resources on quality, accountability, people management and the Core Humanitarian Standard (CHS). If you have a resource you think should be included in our resource library, please email us on info@chsalliance.org.

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ALL RESOURCES (1753)

Effects of Upward Accountability and Rating Purpose on Peer-Rater Inflation and Delay: A Field Experiment

This research paper presents the findings of a field experiment of procedural influences on peer-rater distortion and delay. Employees of a business information firm were randomly assigned in a two-by-two experimental design. The researchers found employees delayed in rating their peers if the ratings were for research purposes and they had to explain their ratings to superiors. The researchers were concerned that upward accountability and rating purpose would skew the results, but they did not appear to.

Author(s): David Beckner, Scott Highhouse & John T. Hazer
Language: English
Year: 1998
Resource Type: Articles and Research Reports
Topic: Quality & Accountability (Q & A)

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Humanitarianism and Public Service Integrity: How Do We Get From Here to There?

Christoplos addresses the debate among humanitarian agencies on whether or not to engage with local public sector officials. Proponents argue sustainability and stabilisation, while opponents argue for a minimalist approach avoiding dealing with corrupt agents. Christoplos argues the debate comes down to ethics and their role in delivering effective humanitarian aid since effective assistance is dependent upon the relationship between communities and those in the communities.

Author(s): Ian Christoplos
Language: English
Year: 1998
Resource Type: Articles and Research Reports
Topics: CHS 8: People Management, CHS 9: Resource management, People Management

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The Quest for Responsibility: Accountability and Citizenship in Complex Organisations (Theories of Institutional Design)

In this book Mark Bovens analyses the questions associated with the search for responsibility within such organisations. In organisations with many people contributing in many different ways, how can we determine who is accountable for organisational behaviour? How do we define responsible behaviour within organisations? Can different notions of responsibility prevent abuses?

Author(s): Mark Bovens
Language: English
Year: 1998
Resource Type: Articles and Research Reports
Topic: Quality & Accountability (Q & A)

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Cost-Benefit Analysis of Food for Education in Bangladesh

Wodon reviews the Food for Education programme in Bangladesh and the large proportion of the education budget it usurps. He attempts to assess the value of the program through five surveys covering 1983 to 1996 examining gains from education and the trends over time. He combines the gains with estimates of the programme’s impact on school attendance and the programme’s cost and argues the program is cost-effective.

Author(s): Quentin T. Wodon
Language: English
Year: 1998
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, Participation & Feedback

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Community Representatives: Representing the ‘Community’?

Jewkes and Murcott discuss the concept of community participation and campaigns to promote community participation. The paper presents an empirical study examining how ‘community’ is operationalised in health promotion activities in the UK and questioning how ‘community’ is interpreted.

Author(s): Rachel Jewkes & Anne Murcott
Language: English
Year: 1998
Resource Type: Articles and Research Reports
Topics: CHS 5: Complaints handling, Participation & Feedback

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The European Community Humanitarian Office (ECHO): 1992-1999 and Beyond

The European Community Humanitarian Office (ECHO) was established in 1992 to coordinate and administer European Union (EU) humanitarian aid and by 1994 had grown to be the world’s largest humanitarian aid donor. This paper describes how ECHO functions: its mandate, sources of finance and funding mechanisms. It looks then at some of the ongoing challenges that ECHO faces.

Author(s): Tasneem Mowjee
Language: English
Year: 1998
Resource Type: Case Studies
Topics: Quality & Accountability (Q & A), The role of donors

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Human Face of Aid

The purpose of this study was to describe the number of people employed by UK aid agencies in the UK and developing countries and to present a picture of the professions of expatriate staff.

Language: English
Year: 1997
Resource Type: Articles and Research Reports
Topic: People Management

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Entre urgence et développement: Pratiques humanitaires en question

La «chaîne de l’aide internationale» comporte des acteurs spécialisés pour les situations dites d’urgence et d’autres pour celles dites de développement. Au fil du temps, ces acteurs ont émergé de mouvements caritatifs, laïques, politiques ou d’institutions internationales qui ont influé sur les conceptions et modalités de l’aide.

Author(s): Claire Pirotte, Bernard Husson & François Grünewald
Language: French
Year: 1997
Resource Type: Articles and Research Reports
Topics: Quality & Accountability (Q & A), CHS 7: Learning

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NGOs and the Humanitarian Impulse: Some Have it Right

In a response to Pasic and Weiss, Natsios supports the authors' critique of the unintended political consequences of relief interventions but takes issue with their portrayal of the International Committee of the Red Cross. Natsios asserts that the authors misrepresent the doctrine of the ICRC in associating it with a mission of "restorative" rescue, one that is purely custodial in nature and blind to political problems.

Author(s): Andrew Natsios
Language: English
Year: 1997
Resource Type: Articles and Research Reports
Topic: Quality & Accountability (Q & A)

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Capacity Building: An Approach to People-Centred Development

If capacity building means so much to so many, does it really mean anything to anyone? Do people build their own capacities, or do they need to contract the job out to professional builders - in which case, how professional are NGOs? Is capacity building a precondition for, or a by-product of, international cooperation? Is it synonymous with development? A means or an end, or both? Or is capacity building just another piece of unwieldy jargon whose very imprecision disguises its emptiness?

Author(s): Deborah Eade
Language: English
Year: 1997
Resource Type: Articles and Research Reports
Topics: CHS 8: People Management, People Management

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Organisational and Institutional Learning in the Humanitarian Sector: Opening The Dialogue

This exploratory paper intends to open a dialogue between organisations involved in humanitarian action about organisational learning, and thereby to foster institutional learning. A conceptual distinction is made between the two. Organisational learning (OL) refers to collective learning within an organisation. Institutional learning (IL) to system-wide learning, i.e. between and across agencies. There is no OL or IL without individual learning.

Author(s): Koenraad Van Brabant
Language: English
Year: 1997
Resource Type: Articles and Research Reports
Topic: CHS 7: Learning

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Commodity Distribution: A Practical Guide for Field Staff

This UNHCR guide devotes four pages to involving refugees in commodity distribution. The guide states participation is inevitable and the key is ensuring participation works in favour of objectives. The guide recommends: 1) observe existing structures and set up your programme around them, 2) recognise the leadership may not represent the community, 3) refugee committees must be modified to limit corruption, 4) involve women in the process, 5) good information leads to a successful distribution system.

Author(s): UNHCR
Language: English
Year: 1997
Resource Type: Tools, Guidance & Policies
Topics: CHS 4: Communication, participation, feedback, CHS 9: Resource management, Quality & Accountability (Q & A), Information & Communication, Participation & Feedback

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Participatory project evaluation: letting local people have their say

UNEP's Dryland Ecosystems and Desertification Control Programme Activity Centre (DEDC/PAC) has devised an effective approach to community-based project monitoring and evaluation. This method was tested in northern Kenya, where several projects were operating in the same locality at that time. The aim was to produce an easy-to-use manual for development workers, with practical guidelines on how to apply this method in the field.

Author(s): Ute Reckers
Language: English
Year: 1997
Resource Type: Articles and Research Reports
Topics: CHS 4: Communication, participation, feedback, People Management, Health, safety & security

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Whistleblowers Policy ()

Policy for those who believe they have evidence of serious misconduct on behalf of any associated with the organisation.

Author(s): Oxfam Australia
Language: English
Year: 1997
Resource Type: Tools, Guidance & Policies
Topics: CHS 8: People Management, Information & Communication, Staff policies & practice, People Management, Transparency, fraud & corruption

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Beyond the Magic Bullet: NGO Performance and Accountability in the Post-Cold War World

Experts review the issues of NGO performance and accountability, providing guidance through the process of NGO assessment. Case studies written by individuals who have been involved in NGO activities in Central America, Asia, South America, east Africa, and north Africa ground this discussion in the realities and complexities of international development.

Author(s): Michael Edwards & David Hulme
Language: English
Year: 1996
Resource Type: Articles and Research Reports
Topic: Quality & Accountability (Q & A)

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The International Response to Conflict and Genocide: Lessons from the Rwanda Experience, Synthesis Report

The report summarises the main themes, issues and conclusions of each component study and presents the main findings and recommendations addressed to members of the international community. The four studies that make up the evaluation, synthesised in this report, are Historical Perspective: Some Explanatory Factors, Early Warning and Conflict Management, Humanitarian Aid and Effects, and Rebuilding Post-War Rwanda.

Author(s): Joint Evaluation of Emergency Assistance to Rwanda
Language: English
Year: 1996
Resource Type: Evaluations
Topics: CHS 7: Learning, Quality & Accountability (Q & A)

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Evaluating the international humanitarian system: rationale, process and management of the joint evaluation of the international response to the Rwanda genocide

The Rwanda evaluation has been termed a landmark in evaluation, not only because of its quality and the insights it has produced. It was also an unprecedented international collaboration to learn the lessons from the immense tragedy that was the genocide in Rwanda and its aftermath. This paper reports on the rationale, process and management of the joint evaluation of the international response to the Great Lakes crisis of 1994-5.

Author(s): N. Dabelstein
Language: English
Year: 1996
Resource Type: Articles and Research Reports
Topics: CHS 7: Learning, Quality & Accountability (Q & A)

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Appropriation d'innovations et exclusion de groupes vulnérables dans les projets participatifs de développement rural en Afrique de l'Ouest

Appropriation d'innovations et exclusion de groupes vulnérables dans les projets participatifs de développement rural en Afrique de l'Ouest

Author(s): Jean-Pierre Chauveau, P. Lebas, P. Lavigne-Delville
Language: French
Year: 1995
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, Participation & Feedback

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Rural Development: Putting the last first

Rural poverty is often unseen or misperceived by outsiders. Chambers contends that researchers, scientists, administrators and fieldworkers rarely appreciate the richness and validity of rural people's knowledge or the hidden nature of rural poverty. This is a challenging book for all concerned with rural development, as practitioners, academics, students or researchers.

Author(s): R. Chambers
Language: English
Year: 1995
Resource Type: Articles and Research Reports
Topics: CHS 4: Communication, participation, feedback, Participation & Feedback

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Room for Improvement: The Management and Support of Relief Workers

The findings and recommendations of the study reported in this paper place human resource management centre-stage in the debate about the quality and effectiveness of aid programmes. Commissioned by four agencies centrally involved in expatriate recruitment, it shows that weaknesses remain endemic in the recruitment and management of expatriate staff. This report contributed to the founding of People In Aid and HAP International, now merged to form the CHS Alliance.

Author(s): Rebecca Macnair
Language: English
Year: 1995
Resource Type: Articles and Research Reports
Topics: Staff care, CHS 8: People Management, People Management

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