Resources

Welcome to the CHS Alliance resource library. Use the menu and search function on the left to search the library and find resources on quality, accountability, people management and the Core Humanitarian Standard (CHS). If you have a resource you think should be included in our resource library, please email us on info@chsalliance.org.

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ALL RESOURCES (1759)

Increasing Accountability through External Stakeholder Engagement

Increasingly, organisations that work at the international level are conscious of their ‘ethical responsibility’ to ensure that their activities are not undertaken to the detriment of society or the environment. The decisions these organisations make will affect others, and if they are to demonstrate that they are accountable for these decisions they must be responsive to their stakeholders. Integrating the views and needs of those affected by certain decisions is important for a number of reasons.

Author(s): Caroline Neligan
Language: English
Year: 2003
Resource Type: Articles and Research Reports
Topics: CHS 4: Communication, participation, feedback, Quality & Accountability (Q & A), Participation & Feedback

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Putting the 'H' into humanitarian accountability

The author writes about accountability in the humanitarian sector in general and reflects on the newest developments regarding the creation of HAP International (now merged with People In Aid to form the CHS Alliance).

Author(s): Maurice Herson
Language: English
Year: 2003
Resource Type: Articles and Research Reports
Topics: CHS 4: Communication, participation, feedback, Quality & Accountability (Q & A), Participation & Feedback, Verification

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Accountability and humanitarian actors: speculations and questions

The author discusses four common misconceptions of accountability in the humanitarian sector.

Author(s): Austen Davis
Language: English
Year: 2003
Resource Type: Articles and Research Reports
Topic: Quality & Accountability (Q & A)

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Good Humanitarian Donorship: a mouse or a lion?

Donor governments have been strong supporters of the various initiatives aimed at strengthening accountability and improving performance. The majority have, however, concentrated on establishing case studies of conduct for operational aid agencies. The research identifies the need to focus on strategic and political accountability, against clearly defined objectives and definitions of humanitarian assistance, to strengthen the checks and balances that govern donor behaviour.

Author(s): Joanna Macrae and Adele Harmer
Language: English
Year: 2003
Resource Type: Articles and Research Reports
Topics: Quality & Accountability (Q & A), The role of donors

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Accountability: the three-lane highway

The means by which humanitarian agencies have chosen to improve accountability have been dependent on organisational mandates, identity and raison d’être. This has given rise to a rich, but sometimes confusing, array of initiatives and approaches. These approaches can be rationalised into three main areas, or ‘lanes’ on the accountability highway. Broadly speaking, this typology represents a three-lane highway leading to the ultimate destination of improved accountability in the humanitarian sector.

Author(s): John Mitchell
Language: English
Year: 2003
Resource Type: Articles and Research Reports
Topics: CHS 4: Communication, participation, feedback, CHS 8: People Management, People Management, Quality & Accountability (Q & A), Participation & Feedback

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In defence of non-profit accountability

The author reflects on the upsurge of interest in the accountability of not-for-profit, civil society organisations.

Author(s): Simon Dadek
Language: English
Year: 2003
Resource Type: Articles and Research Reports
Topic: Quality & Accountability (Q & A)

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Code of Good Practice in the Management and Support of Aid Personnel

The Code of Good Practice is an internationally recognised management tool that helps humanitarian aid and development agencies enhance the quality of their human resources management. It has since been replaced by the Core Humanitarian Standard (CHS).

Author(s): People In Aid
Language: English
Year: 2003
Resource Type: Standards and Codes
Topics: CHS 8: People Management, People Management, Quality & Accountability (Q & A)

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Humanitarian NGOs in Peace Processes

From a peacebuilding perspective, the inclusion of humanitarian aid in peace processes appears to be a promising strategy. The implementation of this concept faces three sets of problems: the tension between peacebuilding and humanitarian objectives, the value accorded by aid agencies to independence from political and governmental actors, and the limited capacity of humanitarian agencies to analyse the political context of aid.

Author(s): M. Scholms
Language: English
Year: 2003
Resource Type: Articles and Research Reports
Topic: Quality & Accountability (Q & A)

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Corporate Recruitment and Selection Policy ()

This Policy sets out the principles of good practice in Recruitment and Selection, and in promoting equality of opportunity for all candidates to be applied throughout Save the Children globally, whatever the vacancy and whoever the recruiting manager.

Author(s): Save the Children UK
Language: English
Year: 2003
Resource Type: Tools, Guidance & Policies
Topics: CHS 8: People Management, Staff policies & practice, People Management

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Beneficiary Assessment: An Approach Described

Beneficiary assessment is a tool for managers who wish to improve the quality of development operations. This is an approach to information gathering which assesses the value of an activity as it is perceived by its principal users. The approach is qualitative in that it attempts to derive understanding from shared experience as well as observation, and gives primacy to the centrality of the other person’s point of view. As the World Bank and others engaged in development activity.

Author(s): Lawrence F. Salmen
Language: English
Year: 2002
Resource Type: Tools, Guidance & Policies
Topics: Quality & Accountability (Q & A), CHS 4: Communication, participation, feedback, Participation & Feedback

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Humanitarian Principles and Standards

McClellan discusses the experience of operational humanitarian agencies in complex emergencies, with particular regard to the members of the Steering Committee for Humanitarian Response (SCHR). He argues the Code of Conduct is meant for complex emergencies although it remains applicable during peacetime. He says there is more to the code than values and principles, it also touches on accountability to donors and recipients of aid.

Author(s): Joel McClellan
Language: English
Year: 2002
Resource Type: Articles and Research Reports
Topics: Quality & Accountability (Q & A), The role of donors, Verification

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The Spirit and Implementation of Sphere

Buzard argues Sphere is having a positive impact on humanitarian cooperation and quality of assistance. She also argues Sphere’s emphasis on downward accountability is difficult to implement. The author admits to a lack of statistical evidence to support these claims.

Author(s): Nan Buzard
Language: English
Year: 2002
Resource Type: Case Studies
Topics: Quality & Accountability (Q & A), Verification

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Participation in development and disaster relief programmes: A background review of the anglophone literature for ALNAP's Global Study on consultation with and participation by beneficiaries and affected populations in the process of planning

This paper presents a synthesis of Anglophone literature on the issue of participation in development and disaster relief programmes. The paper aims to highlight and clarify the concept of participation with regard to aiding understanding on the extent to which people affected by development and disasters relief programmes are given opportunities to influence decisions and consequently, the nature of programmes in line with their livelihood priorities.

Author(s): Pierson Ntata
Language: English
Year: 2002
Resource Type: Articles and Research Reports
Topics: CHS 4: Communication, participation, feedback, Participation & Feedback

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Methods for Community Participation: A Complete Guide for Practitioners

This book combines the concept, practice and application of participatory rural appraisal (PRA) in a comprehensive manner. The author views PRA as a means of opening up new ways of approaching various problems within the development process.

Author(s): Somesh Kumar
Language: English
Year: 2002
Resource Type: Tools, Guidance & Policies
Topics: CHS 4: Communication, participation, feedback, Participation & Feedback

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Health and Safety in Aid Agencies

This handbook covers two key areas in health and safety, namely risk assessment and the principles of managing and implementing health and safety policies in aid organisations.

Author(s): People In Aid
Language: English
Year: 2002
Resource Type: Tools, Guidance & Policies
Topics: Staff care, Core Humanitarian Standard (CHS), CHS 8: People Management, Staff policies & practice, People Management

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Vous avez dit qualité? Contribution pour un débat (Le Projet Qualité: Discours sur la méthode)

La galaxie humanitaire a longtemps été imperméable au discours sur la qualité et l’évaluation. Mais «faire du bien» permet-il de s’abstenir de se poser la question de «le bien faire»? Les exigences des bailleurs et les interrogations des citoyens les ont vite rattrapés. La recherche de la qualité ne peut pas se réduire à l’application de recettes et de normes. Le présent document tente d’en présenter «le discours sur la méthode».

Author(s): Charlotte Dufour, Véronique de Geoffroy, François Grünewald, Karla Levy, Hugues Maury & Claire Pirotte
Language: French
Year: 2002
Resource Type: Articles and Research Reports
Topic: Quality & Accountability (Q & A)

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L'evaluation et ses enjeux dans le secteur de l'action humanitaire: Revue des travaux du Groupe URD sur la période 1997-2002

Au cœur de la recherche sur la qualité et l’amélioration de l’action humanitaire, la pratique de l’évaluation joue un rôle clé.

Author(s): François Grünewald
Language: French
Year: 2002
Resource Type: Case Studies
Topics: Quality & Accountability (Q & A), CHS 7: Learning

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La participation: Vues d'Amérique centrale

Peu à peu le concept de participation a évolué d’une vision que les ONG qualifient aujourd’hui de «paternaliste» vers une vision attachée au terme de capacitacion, à savoir la promotion des potentialités des communautés par la formation. Par l’intermédiaire des projets, l’objectif est alors de développer les capacités de gestion de projets de certaines communautés.

Author(s): Groupe URD
Language: French
Year: 2002
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, Participation & Feedback

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Le projet qualité en Afghanistan: Mission 1

Le Projet Qualité avait pour objectif l’élaboration, le test, et la mise à disposition des acteurs de l’humanitaire, d’un outil d’auto-évaluation et d’auto-apprentissage. La vocation ultime de cet « outil qualité » est de participer à l’amélioration de la qualité de l’action humanitaire, et notamment de celle des services rendus aux populations touchées par les crises et catastrophes.

Author(s): Groupe URD
Language: French
Year: 2002
Resource Type: Case Studies
Topic: Quality & Accountability (Q & A)

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Accountability in Development Aid: Meeting Responsibilities, Measuring Performance

Cronin and O’Regan discuss issues of accountability in development organisation practice and how it can be defined, analysed, implemented, and enhanced. They emphasise accountability through a process of four stages throughout which transparency is vital. The stages are: 1) clear roles and responsibilities with compliance to standards, 2) taking action and evaluating that action, 3) reporting and accounting for that action, and 4) responding to and complying with agreed standards.

Author(s): Donal Cronin & John O’Regan
Language: English
Year: 2002
Resource Type: Articles and Research Reports
Topics: CHS 7: Learning, Quality & Accountability (Q & A)

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