Resources

Welcome to the CHS Alliance resource library. Use the menu and search function on the left to search the library and find resources on quality, accountability, people management and the Core Humanitarian Standard (CHS). If you have a resource you think should be included in our resource library, please email us on info@chsalliance.org.

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ALL RESOURCES (1753)

Core humanitarian competencies framework case study - RedR: Increased self-awareness on core humanitarian competencies and behaviour change in Kenya

The core humanitarian competencies framework has been integrated as part of the programme modules for the CONTEXT Humanitarian Staff Development Project being implemented by the RedR UK Sub-Saharan Africa regional office team in Kenya. This case study was developed by the CHS Alliance as part of its 2016 review of the core humanitarian competencies framework for the Start Network Talent Development project.

Author(s): RedR UK (Sub-Saharan Africa)
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 8: People Management, People Management

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IRC Client Voice and Choice Initiative: Making the Case and Making the Difference - Strategies to Promote Client-Responsive Humanitarian Aid

This paper focuses on the role of motivations and incentives in our efforts to become more responsive as humanitarian actors. In seeking practical change, we propose what those motivations and incentives tend to be, and how they play out in a range of programming scenarios. Most importantly, this paper offers a range of strategies that organisations can employ in order to trigger and sustain more responsive behaviour.

Author(s): Chloë Whitley, Alyoscia D’Onofrio, and Sheree Bennett
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 4: Communication, participation, feedback, Information & Communication, Participation & Feedback

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IRC Client Voice and Choice Initiative: Client-Responsive Programming - Resource Considerations for Project Teams

This briefing note provides project teams of humanitarian organisations with an outline of the main resourcing decisions that they need to take when designing, setting up and implementing a simple client feedback and response mechanism or a more comprehensive approach to client responsive programming.

Author(s): International Rescue Committee
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 4: Communication, participation, feedback, Information & Communication, Participation & Feedback

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IRC Client Voice and Choice Initiative and Ground Truth Solutions: Pilot Case Studies - Integrated Community Case Management Programme

In this report, the IRC and Ground Truth reflect on the learning gained through the implementation of the Ground Truth approach to the client feedback cycle. This case study - covering pilots in South Sudan’s Northern Bahr El Ghazal State - examines the IRC’s Integrated Community Case Management Programme. The case study reflects the different adaptations, challenges, and benefits of implementing the Ground Truth methodology.

Author(s): International Rescue Committee
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 4: Communication, participation, feedback, Information & Communication, Participation & Feedback

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IRC Client Voice and Choice Initiative and Ground Truth Solutions: Pilot Case Study - Protection Programme

In this report, the IRC and Ground Truth reflect on the learning gained through the implementation of the Ground Truth approach to the client feedback cycle. This case study on a pilot undertaken in Juba, South Sudan focuses on the issue of an IRC protection programme. The case study reflects the different adaptations, challenges, and benefits of implementing the Ground Truth methodology.

Author(s): International Rescue Committee
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 4: Communication, participation, feedback, Information & Communication, Participation & Feedback

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IRC Client Voice and Choice Initiative and Ground Truth Solutions: Pilot Case Study - Health Programme

In this report, the IRC and Ground Truth reflect on the learning gained through the implementation of the Ground Truth approach to the client feedback cycle. This case study considers IRC’s health programming in southern Syria. The case study reflects the different adaptations, challenges, and benefits of implementing the Ground Truth methodology.

Author(s): International Rescue Committee
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 4: Communication, participation, feedback, Information & Communication, Participation & Feedback

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PSEA Conference 2016: Presentation on the Experience of NGOs in Thailand in dealing with SEA

The CHS Alliance 2016 protection from sexual exploitation and abuse (PSEA) conference took place on 5 September in Bangkok, Thailand. The conference examined the theme of investigations of allegations of sexual exploitation and abuse (SEA) by aid workers. Aungkie Sopinpornraksa gave a presentation on the experience of NGOs in Thailand in dealing with SEA.

Author(s): Aungkie Sopinpornraksa
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: PSEA, Quality & Accountability (Q & A)

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PSEA Conference 2016: Presentation on UNHCR and NGOs cooperation on investigations

The CHS Alliance 2016 protection from sexual exploitation and abuse (PSEA) conference took place on 5 September in Bangkok, Thailand. The conference examined the theme of investigations of allegations of sexual exploitation and abuse (SEA) by aid workers. Aurelie Martin, Senior Investigation Specialist, UNHCR, gave a presentation on UNHCR and NGOs cooperation on investigations by sharing a case study.

Author(s): Aurelie Martin, UNHCR
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: PSEA, Quality & Accountability (Q & A)

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PSEA Conference 2016: Presentation on sexual exploitation and abuse by aid workers

The CHS Alliance 2016 protection from sexual exploitation and abuse (PSEA) conference took place on 5 September in Bangkok, Thailand. The conference examined the theme of investigations of allegations of sexual exploitation and abuse (SEA) by aid workers. Karen Glisson, CHS Alliance, gave an presentation on SEA by aid workers.

Author(s): Karen Glisson, CHS Alliance
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: PSEA, Quality & Accountability (Q & A)

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PSEA Conference 2016: Presentation on collaborating with different departments during an investigation

The CHS Alliance 2016 protection from sexual exploitation and abuse (PSEA) conference took place on 5 September in Bangkok, Thailand. The conference examined the theme of investigations of allegations of sexual exploitation and abuse (SEA) by aid workers. Menaca Calyaneratne, International Child Safeguarding Director, Save the Children, gave a presentation on collaborating with different departments during an investigation based on Save the Children's experience.

Author(s): Menaca Calyaneratne, Save the Children
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: Accountability to Children, PSEA, Quality & Accountability (Q & A)

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PSEA Conference 2016: Presentation on investigating SEA in UN peacekeeping missions and UNFPA

The CHS Alliance 2016 protection from sexual exploitation and abuse (PSEA) conference took place on 5 September in Bangkok, Thailand. The conference examined the theme of investigations of allegations of sexual exploitation and abuse (SEA) by aid workers. Morgan Pillay, Investigations Specialist, UNFPA, gave a presentation on the challenges of investigating SEA in UN peacekeeping missions and the UNFPA.

Author(s): Morgan Pillay, UNFPA
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: PSEA, Quality & Accountability (Q & A)

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PSEA Conference 2016: Presentation on learning from SEA investigations

The CHS Alliance 2016 protection from sexual exploitation and abuse (PSEA) conference took place on 5 September in Bangkok, Thailand. The conference examined the theme of investigations of allegations of sexual exploitation and abuse (SEA) by aid workers. Paul Nolan, Founder/Director, GCPS Consulting, gave a presentation on some learning from SEA investigations.

Author(s): Paul Nolan, GCPS Consulting
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: PSEA, Quality & Accountability (Q & A)

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PSEA Conference 2016: Joint speaker presentations

The CHS Alliance 2016 protection from sexual exploitation and abuse (PSEA) conference took place on 5 September in Bangkok, Thailand. The conference examined the theme of investigations of allegations of sexual exploitation and abuse (SEA) by aid workers. This resource combines all the speaker presentations from the conference from Save the Children, UNFPA, UNHCR, GCPS Consulting, the CHS Alliance and consultant Aungkie Sopinpornraksa.

Author(s): CHS Alliance
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: PSEA, Quality & Accountability (Q & A)

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Core humanitarian competencies framework case study: HIAS Africa - Coaching and mentoring for a high performance team

Lucy Kiama, Country Director of HIAS, was introduced to the core humanitarian competencies framework as part of a Management and Leadership Skills Development Programme she attended. She find the framework very relevant to the sector and HIAS has recently incorporated elements of the competencies framework into its three-year strategic plan. This case study was developed by the CHS Alliance as part of its 2016 review of the core humanitarian competencies framework for the Start Network.

Author(s): HIAS Africa
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 8: People Management, People Management

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Review and development of Core Humanitarian Competencies Framework (CHCF) Report

This report outlines the methodology, findings and recommendations from the review of the core humanitarian competencies framework (CHCF). The CHS Alliance undertook a review of the competencies framework between February and August 2016. The main purpose of the review was to gather feedback from a wide range of stakeholders on the relevance and practical use of the CHCF in humanitarian organisations, and recommend any suitable revisions or improvements based on these stakeholder consultations.

Author(s): Uma Narayan for the CHS Alliance
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: People Management, CHS 8: People Management

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Accountability to affected populations: Mapping of current initiatives, interagency projects and key reports

This document is a mapping of current initiatives, interagency projects and key reports related to Accountability to Affected Populations.

Author(s): IASC Task Team on Accountability to Affected People (AAP) and the Protection from Sexual Exploitation and Abuse (PSEA)
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topic: Quality & Accountability (Q & A)

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Suggested actions for clusters and interclusters to strengthen AAP and Protection

This zip file contains two documents with suggested actions for clusters and interclusters to strengthen Accountability to Affected Populations (AAP) and Protection through each phase of the Humanitarian Programme Cycle. The two documents come with two annexes (annex 1 with questions & answers, and annex 2 with a checklist produced by the Global Protection Cluster).

Author(s): IASC Task Team on Accountability to Affected People (AAP) and the Protection from Sexual Exploitation and Abuse (PSEA)
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Information & Communication, Participation & Feedback

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Webinar on the Core Humanitarian Standard (CHS) self-assessment

Watch this 30-minute recording of a webinar explaining self-assessment against the Core Humanitarian Standard (CHS). The webinar was given by the CHS Alliance's Head of Policy, Advocacy & Learning, David Loquercio, to World Vision International staff in September 2016.

Author(s): CHS Alliance
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: Core Humanitarian Standard (CHS), Verification

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My voice counts: introducing a complaints and response mechanism

This video (IFRC/Bangladesh Red Crescent Society) explores questions related to feedback and complaints from a community perspective: How do communities feel about giving feedback and suggestions to aid agencies? What are the existing levels of awareness and confidence in raising concerns and complaints to those providing aid? Are there any barriers that could prevent men, women, children and other groups from speaking out? Which channels do people prefer to use to communicate and engage with aid agencies?

Author(s): IFRC
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: PSEA, Quality & Accountability (Q & A)

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My voice counts: introducing a complaints and response mechanism (long version)

This is the long version of a video giving an overview of the Bangladesh Red Crescent Society's formal complaints and response mechanism. The mechanism is being set up as part of a a Community-based Disaster Risk Reduction programme. The mechanism will aim to provide community members with a safe and accessible way to share suggestions, concerns or complaints on issues related to the programme, and improve engagement with and accountability to communities.

Author(s): IFRC
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: PSEA, Quality & Accountability (Q & A)

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