Resources

Welcome to the CHS Alliance resource library. Use the menu and search function on the left to search the library and find resources on quality, accountability, people management and the Core Humanitarian Standard (CHS). If you have a resource you think should be included in our resource library, please email us on info@chsalliance.org.

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ALL RESOURCES (1758)

Beneficiary Feedback Mechanisms Case Study: India

Child in Need Institute is a local NGO supporting children, adolescents and women in disadvantaged areas of India. It piloted a Beneficiary Feedback Mechanism (BFM) in its urban Maternal and Child Health Nutrition Project in Kolkata. The project’s goal is to reduce infant mortality and improve maternal health by facilitating access to government social welfare schemes and quality health services.

Author(s): CINI, INTRAC and World Vision UK
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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Beneficiary Feedback Mechanisms Case Study: India

MAMTA Institute for Mother and Child, an Indian NGO based in Uttar Pradesh, implemented a (Global Poverty Action Fund) GPAF funded project that aimed to improve maternal and child health for the most marginalised, raise awareness of positive healthy behavioural practices among the socially excluded, and link target beneficiaries with government service providers. The Beneficiary Feedback Mechanisms Pilot (BFM) was integrated into the MCH project about a year after it started.

Author(s): MAMTA, INTRAC and World Vision UK
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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Beneficiary Feedback Mechanisms Case Study: Pakistan

Rahnuma piloted a beneficiary feedback mechanism (BFM) in its Urban Education, Health and Poverty Reduction Project. The project aimed to integrate education, health and income generation services for 14,000 school students, their mothers and families in Pakistan. This project targeted students to raise their awareness about nutrition and sexual reproductive and health issues, and to link them into Rahnuma’s clinics and mobile camps.

Author(s): Rahnuma, INTRAC and World Vision UK
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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Low-cost mobile-enabled feedback mechanism for solicited and unsolicited feedback

This beneficiary feedback approach sought to build on and test examples of beneficiary feedback and communication that utilised increasingly widespread mobile technology. It envisioned an SMS-based feedback system which would provide 24 hour access to a two-way feedback mechanism. In the inception phase this approach was broadened to include registration of missed calls to the helpline number, which would then be called back by the project Community Feedback Officer.

Author(s): Social Impact Lab Foundation, INTRAC and World Vision UK
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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Beneficiary Feedback Mechanisms Case Study: Somaliland

Health Poverty Action (HPA) worked to strengthen service provision at 11 Maternal Child Health (MCH) facilities in Maroodi Jex region, Somaliland. The (Global Poverty Action Fund) GPAF project aimed to enhance access to and quality of services for internally displaced women. During the second year of implementation, the Beneficiary Feedback Mechanism Pilot was introduced. The feedback mechanism was based on SMS.

Author(s): Health Poverty Action, INTRAC and World Vision UK
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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Beneficiary Feedback Mechanisms Case Study: Tanzania

CUAMM, a leading Italian NGO in the field of healthcare cooperation, piloted a Beneficiary Feedback Mechanism (BFM) in one of its rural maternal and child health projects in Tanzania, and used SMS and voice calls to receive ‘unsolicited feedback’ from the community.

Author(s): CUAMM, INTRAC, World Vision UK
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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Beneficiary Feedback Mechanisms Case Study: Zimbabwe

In Zimbabwe, the Adventist Development and Relief Agency (ADRA) integrated beneficiary feedback mechanisms (BFM) into their ongoing Global Poverty Action Fund (GPAF) project, which aimed to improve maternal health care services for 7,500 women in Gokwe North District. It was anticipated that collecting and responding to beneficiary feedback would provide greater insight into some of the factors that influence access, use and quality of maternal and child health services.

Author(s): ADRA, INTRAC and World Vision UK
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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Special measures for protection from sexual exploitation and sexual abuse: Report of the Secretary-General

Pursuant to General Assembly resolution 57/306, the present report provides data on allegations of sexual exploitation and abuse in the United Nations system for the period from 1 January to 31 December 2015 and information on measures being taken to strengthen the Organization’s response to sexual exploitation and abuse in the areas of prevention, enforcement and remedial action.

Author(s): United Nations
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: PSEA, Quality & Accountability (Q & A), Core Humanitarian Standard (CHS)

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Drivers and Inhibitors of Change in the Humanitarian System: A Political Economy Analysis of Reform Efforts Relating to Cash, Accountability to Affected Populations and Protection

This study analyses the drivers and inhibitors of change in the humanitarian system. It focuses on three reform efforts: cash-based emergency response, accountability to affected populations and protection. For each area, the study explores why reforms are successful or unsuccessful, and generates ideas for the more effective promotion of reforms.

Author(s): Julia Steets, Andrea Binder, Andras Derzsi-Horvath, Susanna Krüger, and Lotte Ruppert
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Information & Communication, Participation & Feedback, Core Humanitarian Standard (CHS)

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Introduction to the Core Humanitarian Standard (CHS) animation

Introduction to the Core Humanitarian Standard (CHS) animation

This short animation (approx 4 mins) gives viewers an overview of the Core Humanitarian Standard on Quality and Accountability (CHS) and the Nine Commitments.

Author(s): CHS Alliance
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: CHS Alliance resources, CHS 1: Appropriateness, CHS 2: Effectiveness & Timeliness, CHS 3: Resilience, capacity building, do no harm, CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, CHS 6: Coordination, CHS 7: Learning, CHS 8: People Management, CHS 9: Resource management, Core Humanitarian Standard (CHS)

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Introduction to the Core Humanitarian Standard (e-learning)

The CHS online course is designed for anyone who wants to use the CHS in their work and takes approx one hour to complete.

Author(s): CHS Alliance, Humanitarian Leadership Academy, Sphere Project, Groupe URD, IECAH
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: CHS Alliance resources, CHS 1: Appropriateness, CHS 2: Effectiveness & Timeliness, CHS 3: Resilience, capacity building, do no harm, CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, CHS 6: Coordination, CHS 7: Learning, CHS 8: People Management, CHS 9: Resource management, Core Humanitarian Standard (CHS)

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World Humanitarian Summit Side-Event Notes: Quality and Accountability

Summary of World Humanitarian Summit side-event: "Quality and Accountability: It is not enough to do the things right, the right things have to be done". Speakers: Stephan Schønemann, Director for Humanitarian Affairs, Ministry of Foreign Affairs of Denmark; Amina Labarakwe, Community member, Baringo County Kenya; Lise Grande, Resident Humanitarian Coordinator, Iraq; Alejandro Maldonado, Executive Secretary, CONRED, Guatemala; François Grünewald, Executive Director, Groupe URD, France.

Author(s): CHS Alliance
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: Quality & Accountability (Q & A), Core Humanitarian Standard (CHS)

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Case study: Transforming surge capacity through training

The Start Network’s Transforming Surge Capacity project aims to transform surge by redirecting emphasis from an internationally-led focus to a regional and local one. As part of the project, the first pilot of a new training curriculum was delivered to 36 delegates from local, national and international NGOs in Manila, led by CAFOD and hosted by Christian Aid. This case study examines the process of designing and piloting surge capacity training.

Author(s): Ann Start & Vicky Shearer
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 7: Learning, CHS 8: People Management, People Management

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IASC Transformative Agenda: A Review of Reviews and Their Follow-Up

In 2011, the Inter-Agency Standing Committee (IASC) principals adopted the Transformative Agenda to give new momentum to the 2005 Humanitarian Reform and strengthen leadership, coordination and accountability in humanitarian action. Their ultimate objective was to enhance accountability to affected populations. This review aims to identify lessons learned from the implementation of the Transformative Agenda and to provide suggestions for addressing identified obstacles for change.

Author(s): Susanna Krüger, András Derzsi-Horváth and Julia Steets
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 1: Appropriateness, CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Information & Communication, Participation & Feedback, Core Humanitarian Standard (CHS), The role of donors

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Localisation in Humanitarian Practice

This paper highlights the necessity for the increased localisation of aid, articulates some of the benefits (as well as some of the perceived concerns) and unpacks the concept of localisation, acknowledging that ‘local’ is not a homogenous entity, but represents a diverse set of actors, working from varying and often distinct ideologies and at different levels.

Author(s): Sherine Sherine El Taraboulsi, James Schell and Raphael Gorgeu
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 3: Resilience, capacity building, do no harm, Core Humanitarian Standard (CHS)

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Case study - Concern Worldwide: Enacting community communication, participation and feedback in the Central African Republic (CAR)

In March 2016, Concern Worldwide carried out a contextual analysis in Ombella Mpoko prefecture of the Central African Republic (CAR). This case study profiles how the organisation applied Core Humanitarian Standard Commitment 3 and ensured the process was based on communication, participation and feedback. This case study also highlights the process, framework, success factors and outcomes.

Author(s): Concern Worldwide
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 3: Resilience, capacity building, do no harm, CHS 4: Communication, participation, feedback, Participation & Feedback

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Community consultations on humanitarian aid: Overall findings

In preparation for the World Humanitarian Summit (WHS), the WHS secretariat commissioned Ipsos to conduct community consultations with crisis-affected communities in multiple focus countries. The countries chosen for the consultations were Afghanistan, Guinea, South Sudan, Syria, and Ukraine, representing a diverse range of geographic regions, humanitarian contexts, and actors. This document presents the overall findings across all countries.

Author(s): World Humanitarian Summit
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 3: Resilience, capacity building, do no harm, CHS 4: Communication, participation, feedback, CHS 7: Learning, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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Community consultations on humanitarian aid: Findings from Afghanistan

In preparation for the World Humanitarian Summit (WHS), the WHS secretariat commissioned Ipsos to conduct community consultations with crisis-affected communities in multiple focus countries. The countries chosen for the consultations were Afghanistan, Guinea, South Sudan, Syria, and Ukraine, representing a diverse range of geographic regions, humanitarian contexts, and actors. This document presents the findings from Afghanistan.

Author(s): World Humanitarian Summit
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 3: Resilience, capacity building, do no harm, CHS 4: Communication, participation, feedback, CHS 7: Learning, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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Community consultations on humanitarian aid: Findings from Guinea

In preparation for the World Humanitarian Summit (WHS), the WHS secretariat commissioned Ipsos to conduct community consultations with crisis-affected communities in multiple focus countries. The countries chosen for the consultations were Afghanistan, Guinea, South Sudan, Syria, and Ukraine, representing a diverse range of geographic regions, humanitarian contexts, and actors. This document presents the findings from Guinea.

Author(s): World Humanitarian Summit
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 3: Resilience, capacity building, do no harm, CHS 4: Communication, participation, feedback, CHS 7: Learning, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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Community consultations on humanitarian aid: Findings from South Sudan

In preparation for the World Humanitarian Summit (WHS), the WHS secretariat commissioned Ipsos to conduct community consultations with crisis-affected communities in multiple focus countries. The countries chosen for the consultations were Afghanistan, Guinea, South Sudan, Syria, and Ukraine, representing a diverse range of geographic regions, humanitarian contexts, and actors. This document presents the findings from South Sudan.

Author(s): World Humanitarian Summit
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 3: Resilience, capacity building, do no harm, CHS 4: Communication, participation, feedback, CHS 7: Learning, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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