Resources

Welcome to the CHS Alliance resource library. Use the menu and search function on the left to search the library and find resources on quality, accountability, people management and the Core Humanitarian Standard (CHS). If you have a resource you think should be included in our resource library, please email us on info@chsalliance.org.

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Case study: Graduate Traineeship Programme

Since 2009, ZOA has developed a successful traineeship programme for Dutch young professionals and graduates. The traineeship programme offers recently graduated bachelor or master’s students, whose studies are aligned to the humanitarian sector, the opportunity to work for one year in one of the ZOA programme countries. As a trainee, they work on a volunteer contract and discover how ZOA coordinates its programmes.

Author(s): ZOA
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 8: People Management, Staff recruitment & selection, People Management

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Employee Engagement in the UK Third Sector

Third Sector organisations work in a variety of areas and as people intensive organisations, it is critical to understand how to develop and maintain high levels of employee engagement. The aims of our research were to understand: - How best to measure employee engagement in the Third Sector; and - Which factors have a strong impact on engagement.

Author(s): Agenda Consulting
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: Staff retention & turnover, CHS 8: People Management, People Management

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CHS self-assessment tool

Conducting a CHS self-assessment is the first step organisations should take when committing to work in line with the Nine Commitments of the Core Humanitarian Standard (CHS). The self-assessment tool provides guidance and advice for organisations going through such an exercise, as well as templates allowing them to collect information, document evidence, and present results. The tool also includes a CHS scoring summary.

Author(s): CHS Alliance
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: Core Humanitarian Standard (CHS), Verification

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Sphere training module on the CHS

This training module on the Core Humanitarian Standard and its usage in association with other elements of the Sphere Handbook is part of a complete Training Package on the Sphere Handbook, made of 29 other training modules covering virtually all aspects of the use of the Sphere humanitarian standards. The package provides those involved in capacity-building activities with a comprehensive set of new and revised tools to present Sphere principles and standards.

Author(s): Sphere Project
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: CHS 1: Appropriateness, CHS 2: Effectiveness & Timeliness, CHS 3: Resilience, capacity building, do no harm, CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, CHS 6: Coordination, CHS 7: Learning, CHS 8: People Management, CHS 9: Resource management, Core Humanitarian Standard (CHS)

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Accountability to the Affected Populations in Early Recovery: Examples of Good Practice

The document gives a gist of some of the guiding principles and commitments the humanitarian community has made to improve accountability. It also provides examples of how accountability to the affected population is practiced in early recovery responses in Myanmar, Pakistan, Kyrgyzstan and Nepal. The examples are meant to assist early recovery practitioners, including Cluster Coordinators for Early Recovery and other staff.

Author(s): Global Cluster for Early Recovery
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 1: Appropriateness, CHS 2: Effectiveness & Timeliness, CHS 3: Resilience, capacity building, do no harm, CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, CHS 6: Coordination

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Open Mic Nepal Issue 25

This Open Mic project leaflet captures rumours and perceptions on the ground to eliminate information gaps between the media, humanitarian agencies and local people. By providing local media and outreach workers with facts, Open Mic aims to create a better understanding of the needs of the earthquake-affected communities and to debunk rumours before they can do any harm.

Author(s): Accountability Lab, Local Interventions Group, and Internews
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: CHS 4: Communication, participation, feedback, Quality & Accountability (Q & A)

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Accountability to Affected Populations video

This video illustrates why it is important that food security clusters and humanitarian organisations integrate accountability into their food security programmes and highlights some of the accountability issues that are relevant throughout each stage of the project cycle.

Author(s): Food Security Cluster
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: CHS 1: Appropriateness, CHS 2: Effectiveness & Timeliness, CHS 4: Communication, participation, feedback, PSEA

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Case study: Planning in HR is possible - Action Against Hunger Spain’s adoption of a new workforce planning process

In 2013, ACF Spain’s human resources (HR) department was facing challenges due to its lack of long-term planning for vacancies and HR needs. This case study details how the department undertook a range of data collection and analysis activities to address the situation. As a result of its activities, HR is more strategic and prepared and less reactive.

Author(s): Action Against Hunger Spain
Language: English
Year: 2016
Resource Type: Case Studies
Topics: Staff retention & turnover, CHS 8: People Management, People Management, Staff recruitment & selection

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Protection and Accountability to Affected Populations in the Humanitarian Programme Cycle: Preliminary Guidance Note

This note sets out actions to be undertaken throughout the humanitarian programme cycle (HPC) to fulfill commitments on Accountability to Affected Populations (AAP) and to ensure that protection is central to humanitarian response. It sets out the fundamental link between accountability systems and protection in humanitarian action, and then describes, for each stage of the HPC, the accountability mechanisms that should be established and actions required at country-level.

Author(s): Inter-Agency Standing Committee Emergency Directors Group (EDG)
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: CHS 1: Appropriateness, CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Information & Communication, Participation & Feedback, Core Humanitarian Standard (CHS)

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Measuring International NGO Agency-Level Results

This paper describes motivations for creating agency-level measurement systems, the expectations and assumptions associated with them, and the nature of the systems. It includes three brief cases as examples. The paper then analyses what it takes to build and maintain them, their use, key challenges, benefits, risks, trade-offs, and costs. Based on that analysis, the paper offers a series of recommendations.

Author(s): InterAction
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 7: Learning, Quality & Accountability (Q & A)

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Less Paper, More Aid: Reporting, Partner Capacity Assessment, and Audit

This study examined donor and UN guidance on, and NGOs’ perceptions of reporting, partner capacity assessment (PCA) and audit conditions attached to donor grants. Using desk research and literature review, questionnaires, interviews, case studies and round table discussions with working groups, the study sheds light on the impact of donor requirements on NGO resources. It finds that fulfilling donor conditions absorbs substantial amounts of time and involves a range of staff across NGO departments.

Author(s): ICVA
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 9: Resource management, The role of donors

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Accountability to the Affected Populations in Early Recovery: Examples of Good Practice

This document is an attempt to illustrate more concretely what accountability to affected population means in terms of Early Recovery (ER) assistance and coordination. The document gives a gist of some of the guiding principles and commitments the humanitarian community has made to improve accountability including the Core Humanitarian Standard (CHS).

Author(s): Global Cluster for Early Recovery
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: Quality & Accountability (Q & A), Core Humanitarian Standard (CHS)

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More than just luck: Innovation in humanitarian action

The humanitarian system has a proven ability to produce innovations, but it does so sporadically and often struggles to take good ideas to scale quickly. For innovation to deliver on its promise, humanitarian managers need to know how to innovate effectively and efficiently for humanitarian purposes. This report provides a roadmap for successful innovation in humanitarian contexts, based on a year-long study of 15 projects funded by the Humanitarian Innovation Fund (HIF).

Author(s): Alice Obrecht and Alexandra Warner
Language: English
Year: 2016
Resource Type: Articles and Research Reports
Topics: CHS 7: Learning, Quality & Accountability (Q & A)

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Listening and responding to those who matter

In 2014, 7 NGOs piloted Beneficiary Feedback Mechanisms as part of their maternal and child health projects. A World Vision led consortia with funding from DFID set out to answer the following questions: What makes a good beneficiary feedback system work? Does it improve accountability to communities and the delivery of projects? Is it worth the investment? This video shares the experience of the Child in Need Institute in Kolkata and Health Poverty Action in Somaliland.

Author(s): World Vision UK
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Information & Communication, Participation & Feedback, Core Humanitarian Standard (CHS)

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Beneficiary Feedback Mechanisms Case Study: Ethiopia

AMREF Health Africa implemented a Global Poverty Action Fund (GPAF) project in the South Omo and Segen Area People zones of southern Ethiopia. The project aimed to improve maternal and child health through strengthening the district health system, and specifically by training community and mid-level health workers and raising community awareness. As part of the project beneficiary feedback mechanisms were piloted to foster a greater sense of voice and empowerment among project beneficiaries.

Author(s): AMREF Health Africa UK, INTRAC and World Vision UK
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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Beneficiary Feedback Mechanisms Case Study: India

Child in Need Institute is a local NGO supporting children, adolescents and women in disadvantaged areas of India. It piloted a Beneficiary Feedback Mechanism (BFM) in its urban Maternal and Child Health Nutrition Project in Kolkata. The project’s goal is to reduce infant mortality and improve maternal health by facilitating access to government social welfare schemes and quality health services.

Author(s): CINI, INTRAC and World Vision UK
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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Beneficiary Feedback Mechanisms Case Study: India

MAMTA Institute for Mother and Child, an Indian NGO based in Uttar Pradesh, implemented a (Global Poverty Action Fund) GPAF funded project that aimed to improve maternal and child health for the most marginalised, raise awareness of positive healthy behavioural practices among the socially excluded, and link target beneficiaries with government service providers. The Beneficiary Feedback Mechanisms Pilot (BFM) was integrated into the MCH project about a year after it started.

Author(s): MAMTA, INTRAC and World Vision UK
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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Beneficiary Feedback Mechanisms Case Study: Pakistan

Rahnuma piloted a beneficiary feedback mechanism (BFM) in its Urban Education, Health and Poverty Reduction Project. The project aimed to integrate education, health and income generation services for 14,000 school students, their mothers and families in Pakistan. This project targeted students to raise their awareness about nutrition and sexual reproductive and health issues, and to link them into Rahnuma’s clinics and mobile camps.

Author(s): Rahnuma, INTRAC and World Vision UK
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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Low-cost mobile-enabled feedback mechanism for solicited and unsolicited feedback

This beneficiary feedback approach sought to build on and test examples of beneficiary feedback and communication that utilised increasingly widespread mobile technology. It envisioned an SMS-based feedback system which would provide 24 hour access to a two-way feedback mechanism. In the inception phase this approach was broadened to include registration of missed calls to the helpline number, which would then be called back by the project Community Feedback Officer.

Author(s): Social Impact Lab Foundation, INTRAC and World Vision UK
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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Beneficiary Feedback Mechanisms Case Study: Somaliland

Health Poverty Action (HPA) worked to strengthen service provision at 11 Maternal Child Health (MCH) facilities in Maroodi Jex region, Somaliland. The (Global Poverty Action Fund) GPAF project aimed to enhance access to and quality of services for internally displaced women. During the second year of implementation, the Beneficiary Feedback Mechanism Pilot was introduced. The feedback mechanism was based on SMS.

Author(s): Health Poverty Action, INTRAC and World Vision UK
Language: English
Year: 2016
Resource Type: Case Studies
Topics: CHS 4: Communication, participation, feedback, CHS 5: Complaints handling, Quality & Accountability (Q & A), Participation & Feedback, Core Humanitarian Standard (CHS)

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