Past Events

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Learning event: A disruptive standard? Rethinking humanitarian response with the Core Humanitarian Standard (CHS)

Event Date: 04/11/2016
Duration: 1 day
Location: International Conference Centre Geneva (CICG), Geneva, Switzerland
Booking Deadline: 01/11/2016
Price: 0 CHF for members, 0 CHF for non-members

This one-day learning event in Geneva will give CHS Alliance members and other thought leaders in the sector the opportunity to share experiences, lessons learned and challenges on applying the Core Humanitarian Standard (CHS), two years after its launch.

The event - "A disruptive standard? Rethinking humanitarian response with the Core Humanitarian Standard (CHS)" - will highlight case studies on how the CHS is being used to improve the quality and effectiveness of humanitarian action. It will follow the first CHS Alliance General Assembly (GA) on 3 November where CHS Alliance members will approve motions and discuss the future work of the Alliance.

Attendance

The event is open to both CHS Alliance members and non-members. Attendance is free. All participants are responsible for organising their own travel, accommodation and visas unless they have heard otherwise from the CHS Alliance.

Programme

The event will bring together members and other thought leaders in the sector to share experiences and case studies on the Core Humanitarian Standard (CHS). Participants will hear from CHS users on their experiences in two workshop streams covering eight topics. 

The eight workshops (4 in the morning, and 4 in the afternoon) will focus on different dimensions of the Standard, from people management to localisation, as well as verification and listening to affected populations. During these workshops, participants will also learn about tools and other resources developed to facilitate the adoption and application of the standard. We will try to ensure you can attend your preferred workshops and to help us doing that, we would like to ask you to select the workshops you would like to attend in advance by completing this short survey, so we can adapt room size based on interest. You can find a detailed programme with speaker information and presentation outlines here.

This event will use https://www.sli.do as a way to engage the audience and encourage interaction. We therefore encourage you to come with a smartphone or other device allowing you to ask questions online, take part in polls and access speakers' presentations. We also encourage you to share experiences online during the event using the hashtag #chslearning. During the learning event, you will also be able to meet some of the organisations presenting their work during the workshops in an exhibition area. 

 

Supported by our partners:

              



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Centre of Excellence on Duty of Care - Focus Group Discussion (London)

Event Date: 01/11/2016 9.30am - 12pm GMT
Duration: 1 day
Location: Resource for London, Holloway Road, London
Booking Deadline: 31/10/2016
Price: 0 GBP for members, 0 GBP for non-members

The CHS Alliance is currently exploring the set-up of a virtual centre of excellence for duty of care for people working in or connected to the humanitarian and development sector.

The aim of this centre when fully functional will be to ensure that the CHS Alliance continues to lead and support organisations in improving their people management and employee engagement practices. This will be done through provision tools and resources, information and advice. We hope the centre will also be a space where those working in the sector can learn from each other.

In order to understand the sector's requirements and how people would engage with the centre, we are holding a focus group in London at the Resource for London (Holloway Road) on 1 November 2016, 9:30-12 noon and invite you to participate.

If you are interested in participating, please register through the BOOK EVENT button. More details will be provided to participants once registered. Registered participants will also receive a free duty of care resource by email before the event.
 



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Centre of Excellence on Duty of Care - Online Focus Group Discussion (Africa)

Event Date: 01/11/2016 12:30 - 13:30pm GMT (3:30 - 4:30pm EAT)
Duration: 1 day
Location: Go-To-Meeting
Booking Deadline: 31/10/2016
Price: 0 GBP for members, 0 GBP for non-members

The CHS Alliance is currently exploring the set-up of a virtual centre of excellence for duty of care for people working in or connected to the humanitarian and development sector.

The aim of this centre is to ensure that the CHS Alliance continues to lead and support organisations in improving their people management and employee engagement practices. This will be done through provision of tools and resources, information and advice. The centre should also be a space where those working in the sector can come together to share ideas and learn from each other.

In order to understand the sector’s requirements and how people would engage with the centre, we are holding an online focus group discussion, reserved for participants from the African region, on 1 November 2016, 1pm-2pm GMT (3-4pm East Africa Time) and invite you to participate.

If you are interested in participating, please register through the BOOK EVENT button. More details including the Go-To-Meeting details will be provided to participants once registered. Registered participants will also receive a FREE duty of care resource by email before the event.



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Centre of Excellence on Duty of Care - Online Focus Group Discussion (Asia)

Event Date: 01/11/2016 8am GMT (2-3pm ICT)
Duration: 1 day
Location: Go-To-Meeting
Booking Deadline: 31/10/2016
Price: 0 GBP for members, 0 GBP for non-members

The CHS Alliance is currently exploring the set-up of a virtual centre of excellence for duty of care for people working in or connected to the humanitarian and development sector.

The aim of this centre is to ensure that the CHS Alliance continues to lead and support organisations in improving their people management and employee engagement practices. This will be done through provision of tools and resources, information and advice. The centre should also be a space where those working in the sector can come together to share ideas and learn from each other.

In order to understand the sector’s requirements and how people would engage with the centre, we are holding an online focus group discussion, reserved for participants from the Asian region, on 1 November 2016, 8am-9am GMT (2-3pm Indochina Time) and invite you to participate.

If you are interested in participating, please register through the BOOK EVENT button. More details including the Go-To-Meeting details will be provided to participants once registered. Registered participants will also receive a FREE duty of care resource by email before the event.



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Meeting for CHS Alliance members (& organisations interested in joining the CHS Alliance)

Event Date: 07/09/2016 9am - 12.30pm
Duration: 1 day
Location: Bangkok, Thailand
Booking Deadline: 06/09/2016
Price: 0 GBP for members, 0 GBP for non-members

CHS Alliance members, and organisations interested in becoming members, are invited to a meeting from 9 am to 12.30 pm on 7 September in Bangkok. We will give an introduction to the CHS Alliance, the Core Humanitarian Standard and self-assessment. There will also be time for questions and discussion. There is no charge for attending this meeting, and refreshments will be provided.



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CHS Alliance 2016 PSEA Conference on 5 September - Investigating allegations of sexual exploitation and abuse (SEA) by aid workers + workshops on 6 September

Event Date: 05/09/2016 9am - 5pm
Duration: 2 days
Location: Bangkok, Thailand
Booking Deadline: 31/08/2016
Price: 0 GBP for members, 0 GBP for non-members

The CHS Alliance has worked for a number of years (formerly as HAP International) to enhance the investigation capacity of organisations through training on Protection from Sexual Exploitation and Abuse (PSEA) and investigations, distributing reference publications, and organising PSEA conferences since 2011. Our 2014 conference addressed the subject of “Do complaints mechanisms work?”. This year’s conference will address challenges and opportunities in carrying out investigations into allegations of Sexual Exploitation and Abuse (SEA) by aid workers.

Conference on investigating allegations of SEA by aid workers - 5 September

The need to access good practices and support from experts on investigating allegations of SEA by aid workers has been highlighted as a key aspect in addressing challenges related to investigations. Challenges include the limited capacity of organisations, stressful processes for staff involved, culture and beliefs which prevent talking on the subject, the need to maintain confidentiality and ensure protection of the survivor and witnesses, legal restrictions, and remote management of humanitarian responses. Sharing of good practice and external support are often prevented by serious constraints such as the need for strict confidentiality as a right of those involved, and organisational concerns about perceptions and their reputation.

Our 2016 PSEA conference which will take place on 5 September 2016 aims to overcome these constraints and offer a safe space for participants to exchange on challenges and opportunities, as well as gather valuable learning they will be able to implement within their organisation.

Participants:

Conference participation is intended for managers, human resources (HR) specialists and key decision-makers in the field of PSEA working in the humanitarian and/or development sector worldwide.  In order to register your participation please use our online booking system. The CHS Alliance will confirm conference attendance by email.

One-day workshops, 6 September:

The conference will be followed by one-day workshops offered for free to participants. Participants will be able to choose from three topics: Introduction to PSEA, Investigations for Managers and Introduction to the Core Humanitarian Standard (CHS). We will contact participants in due time to inquire about their preference.

More information:

While conference participation is free of charge, please note that the CHS Alliance cannot subsidise flights or accommodation related expenses. We will gladly provide participants with accommodation recommendations in Bangkok, although they will be responsible for arranging booking themselves.

The event will be hosted by World Education Thailand, a field office of Boston-based World Education Inc. World Education works with refugees and migrants from Myanmar along the Thailand-Myanmar border to provide access to quality education through strengthening the skills of local organisations and individuals. The organisation has placed a strong emphasis on mainstreaming PSEA in its education programmes in Thailand and Myanmar.  

Participants may also be interested in extending their knowledge by attending a three-day Child Safeguarding Focal Point Training which will take place  in Bangkok on 7-9 September. The workshop is offered by GCPS Consulting and is aimed at anyone with designated responsibility for supporting safeguarding and protection measures in their organisations. The cost is US$500 with booking via this link.

For additional information or any question related to the PSEA conference, please contact Geneviève Cyvoct, Senior Capacity Development Officer, at psea@chsalliance.org



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Investigations training workshop

Event Date: 30/08/2016
Duration: 4 days
Location: Bangkok, Thailand
Booking Deadline: 26/08/2016
Price: TBC

This four-day workshop demonstrates how to conduct fair, thorough and confidential investigations into complaints of staff misconduct, with a particular focus on allegations of sexual exploitation and abuse of affected populations.

Participants working in the area of prevention of sexual exploitation and abuse (PSEA) may also be interested in attending the CHS Alliance 2016 PSEA conference which will take place in Bangkok the week after this workshop on 5 September. Conference participation is free of charge and more information including booking is available at this link.

Who should attend? 
Mid- to senior-level staff who are, or may be, designated to investigate allegations of staff misconduct within their organisation.

Course content: The course covers the following topics:
• What is abuse?
• Investigation planning
• Conducting investigations, including interviewing
• Documentary and other evidence, and site visits
• Investigation report and management implication report writing
• Investigation closure
• Management of investigations

The third day of the course is a full-day simulation exercise of the interviewing stage of an investigation, using a detailed case study. Actors represent the complainant, subject of complaint and witnesses.

Pre-workshop assignments and background reading: The investigations workshop has three mandatory pre-workshop assignments, introducing the legal framework, definitions of exploitation and abuse, complaints handling and the Guidelines for Investigations. The second pre-workshop assignment requires the participants to research and reflect on exploitation and abuse in the context of the country in which they work. A significant amount of background reading is required in order to prepare for the course and complete the pre-workshop assignments.

Learning outcomes: By the end of the course, participants will have an increased understanding of the following:
• The principles underpinning investigations;
• The Guidelines for Investigations;

Furthermore, participants will have developed basic skills in:
• Planning and conducting investigations;
• Reviewing documentary and other evidence, and conducting site visits
• Interviewing complainants, subjects of complaint and witnesses;
• Reporting findings and making recommendations.
• Closing an investigation
• Managing an investigation

Course fees: The course fee includes facilitation, course materials, lunch and refreshments during the days of the course, and a course completion certificate. The course fee does NOT include the cost of overnight accommodation or travel to and from the training venue.

 

 Swiss francs (CHF)

Full members

Associate & non-members

Standard rate

1000

1400

Early bird standard rate*

900

1250

Small agency rate**

500

700

Early bird small agency*

450

625

 * For bookings made before 5 July, & fee payment made within 15 days of the date of the invoice

**A small agency is one with an annual expenditure of less than 5 million Swiss francs.

Programme guide

Day 1: What is abuse? Principles of investigations; Investigation skills; Stages of an investigation; Gathering and analysing information; Using explicit language.
Day 2: Models of interviewing; Interviewing witnesses; Interviewing subjects of complaint; Investigation planning and preparation; Planning and preparation for interview simulation exercise.
Day 3: Full day’s simulation exercise of the interview stage of an investigation (actors represent the complainant, subject of complaint and witnesses).
Day 4: Review of investigation and interview plans; Writing investigation reports and management implication reports; Closure of the investigation; Management of investigations; Reflection.

Participants may also be interested in extending their knowledge by attending a three-day Child Safeguarding Focal Point Training which will take place  in Bangkok on 7-9 September. The workshop is offered by GCPS Consulting and is aimed at anyone with designated responsibility for supporting safeguarding and protection measures in their organisations. The cost is US$500 with booking via this link.



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Humanitarian HR Europe conference 2016 - Organisational resilience: HR at the frontline

Event Date: 08/06/2016 Starting at lunchtime on Day 1, finishing at lunchtime on day 3
Duration: 3 days
Location: Barcelona, Spain
Booking Deadline: 03/05/2016
Price: 700 GBP for members, 700 GBP for non-members

This event is now fully booked. Please email ccurran@chsalliance.org if you would like to join the waiting list.

The Humanitarian Human Resources (HHR) Europe conference will be held in Barcelona, Spain, from 8-10 June 2016. Every year, the HHR conferences provide a unique space for HR professionals in the sector to reflect, learn from what others are doing, gain fresh insights, and generate practical solutions. Three are planned for 2016, in Europe, Africa and Asia

The theme for this 29th HHR conference is Organisational resilience: HR at the frontline. Areas we'll be exploring include:

    • How do we influence and create team and organisational cultures that value well-being?
    • What kind of institutional support is needed to manage risk and support staff effectively?
    • How do we do staff care really well in today's increasingly complex and volatile humanitarian cultures?

We'll hear about challenges and getting practical encouragement from leaders who are working with these questions. We'll share stories of good practice and there will be plenty of opportunities for networking.

Katy Murray, an experienced independent consultant and facilitator, will be returning for a third year to convene and facilitate the conference.

The conference fee includes accommodation in a 4-star hotel in Barcelona on 8 and 9 June, dinner on both evenings, and lunches on all three days of the conference. Extending your stay at the conference venue may be available at your own cost; please contact Carol Curran (ccurran@chsalliance.org). Non-residential places may also be available.

Please note: all conference participants will need a Schengen visa to enter Spain if not from an EEA state or visa-exempt country. 

By booking one of our events, you confirm that you accept our Event Terms & Conditions so please ensure you review and understand them before booking.

HHR Europe is kindly supported by Global Partners:



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Formation de formateurs sur le CHS

Event Date: 07/06/2016
Duration: 4 days
Location: Goma, République démocratique du Congo
Booking Deadline: 03/06/2016
Price: TBC

Programme :

Cette formation de quatre jours s’adresse aux personnes ayant déjà une expérience en gestion de la qualité et/ou de la redevabilité dans le domaine humanitaire, et qui animent ou prévoient de préparer et animer des formations dans ce domaine. La formation est basée sur la Norme humanitaire fondamentale de qualité et de redevabilité (CHS - Core Humanitarian Standard).

Les aspects suivants seront abordés :
• Les principes humanitaires
• Les neufs engagements de la Norme humanitaire fondamentale de qualité et de redevabilité
• Comment préparer et animer des sessions de formation destinées aux adultes
• Pratique de préparation de session et d’animation par les participants

Cette formation est limitée à 15 participants afin de pouvoir permettre un temps de pratique à chacun/chacune. Les inscriptions sont prises dans l’ordre d’arrivée pour autant que les personnes s’étant inscrites remplissent le profil et que le payement de la formation soit effectué dans les délais.

Tarifs par participant:

 Franc Suisse(CHF)

Membres à part entière

Membres associés & non-membres

Tarif normal

1000

1400

Tarif pour inscription anticipée*

900

1250

Tarif pour petite organisation**

500

700

Tarif petite organisation avec inscription anticipée*

450

625

 * Pour les inscriptions reçues d'ici au 12 Avril, et si le payement est effectué dans les 15 jours suivant la date d'émission de la facture

**Une petite organisation est une organisation qui a des dépenses annuelles inférieures à 5 millions de Francs Suisses.

Le tarif comprend: l'animation, le matériel de formation, les pauses-café et le repas de midi. La formation n'est pas résidentielle, donc les frais de voyage, logement, autres repas et dépenses sur place ne sont pas inclus.

 



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Reward Network Meeting 11 May 2016

Event Date: 11/05/2016 12pm - 5pm
Duration: 1 day
Location: London, UK
Booking Deadline: 11/05/2016
Price: 0 GBP for members, 25 GBP for non-members

Bookings are now open for our next reward network meeting which takes place in London on 11 May. During this meeting, we will continue our conversations around reward and human resources information systems as well as gender pay reporting. 

The meeting will start at 12pm with lunch (provided) and registration and will continue until 5pm. 

The meeting will see updates on surveys from the Birches Group (including Evergreen and the Global Pay Survey 2016) and Cigna. A more detailed agenda will follow in the coming weeks.

By booking one of our events, you confirm that you accept our Event Terms & Conditions so please ensure you review and understand them before booking.

 



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PSEA and investigations for managers

Event Date: 21/04/2016
Duration: 1 day
Location: Amman, Jordan
Booking Deadline: 21/04/2016
Price: TBC

This one-day workshop looks at how to manage investigations into staff misconduct, with a particular focus on investigations into sexual exploitation and abuse of beneficiaries by staff. Additionally, it explores safeguarding strategies that managers can implement in their organisations to reduce the risk of exploitation and abuse and improve their organisation’s capacity to receive and respond to allegations of staff misconduct.

Who should attend?
Senior managers responsible for managing internal investigations and those who are responsible for development or review of organisational policy relating to sexual exploitation and abuse.

Course content
• The course comprises the following modules:

• Defining, and responding to, exploitation and abuse;
• Principles, risk assessment and critical elements in managing investigations;
• Creating a culture of safety – codes of conduct, awareness-raising amongst staff and communities, complaints response mechanisms and recruitment practices.

Pre-workshop assignments and background reading
Participants are asked to read several key documents relating to the management of investigations prior to joining the course. There are no pre-workshop assignments apart from the reading.

Learning outcomes
• By the end of the course, participants will have increased understanding of the following:

• The context within which abuse and exploitation can occur;
• The key elements in managing investigations;
• Prevention of sexual exploitation and abuse through codes of conduct, complaints response mechanisms, awareness raising amongst staff and communities and recruitment strategies;
• Organisational responsibility for creating a safe environment free from sexual exploitation or abuse.

They will have established skills in:
• Planning and managing investigations;
• Developing and implementing prevention strategies.

Course fees
The course fee includes facilitation, course materials, lunch and refreshments during the days of the course, and a course completion certificate. The course fee does not include the cost of overnight accommodation or travel to and from the training venue.

 

Swiss francs (CHF)

Full members

Associate
non-members

Standard rate

250

350

Early bird standard rate*

225

312

Small agency rate**

125

175

Early bird small agency*

112

156

 

* For bookings made before 25 February, fee payment made within 15 days of the date of the invoice
**A small agency is one with an annual expenditure of less than 5 million Swiss francs.

Programme guide

 

Day 1: Introduction, background and context; What is abuse?; Codes of conduct; Awareness-raising of staff and communities; Complaints response mechanisms; Good practice in recruitment for PSEA prevention; Manager testimony on investigations; Managers’ responsibilities in an investigation; Critical elements in managing investigations, including risk assessment; Action planning.



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Formacion de facilidadores en la Norma CHS

Event Date: 18/04/2016
Duration: 4 days
Location: Bogotá, Colombia
Booking Deadline: 17/04/2016
Price: TBC

Programa:
Este curso de cuatro día está dirigido a personas con experiencia en tema de gestión de calidad y/o rendición de cuenta en el campo humanitario, y cuyo trabajo incluya responsabilidades en materia de capacitación. El taller esta basado en la Norma humanitaria esencial en materia de calidad y rendición de cuentas (CHS).

Se trataran los siguientes temas:
•  Los principios humanitarios
• Los Nueve Compromisos, las acciones y responsabilidades de la Norma CHS
• Técnicas de capacitación y facilitación de aprendizaje con adultos
• Prácticas de preparación y facilitación de sesiones de capacitación por parte de los y las participantes

Este curso está limitado a 15 participantes con el fin de brindar suficiente tiempo de práctica a cada uno/una. Las inscripciones se tomarán en cuenta en el orden de recepción, siempre que las personas que se inscribieron tengan el perfil requerido y que el pago de la formación se realice a tiempo.

Precio por participante (en USD) :

El precio "inscripcion anticipada" se aplicara a las inscripciones recibidas hasta el 21 de Febrero de 2016 incluido. Para inscripciones recibidas despues, se aplicara el precio normal.

El precio esta indicado en USD, sin embargo se puede pagar en CHF, EUR o GBP. Por favor indicarnos su preferencía.

Organización miembro de CHS Alliance:
• Grande organización*: inscripción anticipada: 965 USD - precio normal: 1070 USD
• Pequeña organización**: inscripción anticipada: 480 USD - precio normal: 535 USD

Organización no miembro de CHS Alliance:
• Grande organización*: inscripción anticipada: 1340 USD - precio normal: 1500 USD
• Pequeña organización**: inscripción anticipada: 670 USD - tarif normal: 750 USD

El precio incluye: animación, materiales de capacitación, pausa café y almuerzo. No se incluyen gastos de viaje, alojamiento, otras comidas y gastos.

* Grande organización: Gasto anual igual o superior a 5 miliones de francos suizos

** Pequeña organización: Gasto anual inferior a 5 miliones de francos suizos 

 



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Complaints & response mechanisms workshop

Event Date: 18/04/2016
Duration: 3 days
Location: Amman, Jordan
Booking Deadline: 17/04/2016
Price: TBC

This three-day workshop introduces the key issues in the design, operation and review of an effective complaints & response mechanism appropriate to the context and the organisation’s way of working.

Who should attend?
The workshop is oriented towards organisations that are committed to setting up a complaints and response mechanism, or reviewing their current mechanism. It is aimed at mid-level and senior staff with designated responsibility for designing and implementing complaints and response mechanisms in their programme area. Participants should have basic knowledge of accountability, practical experience of working in humanitarian response or development, and should demonstrate a commitment to protect the people we serve from sexual exploitation and abuse.

Course Content
 Why complaints handling constitutes an essential part of an organisation’s overall work on accountability;
• The difference between feedback and complaints;
• Factors that represent barriers to complaining and ways in which these can be addressed;
•  What constitutes an effective complaints and response mechanism which is safe, confidential, transparent and accessible;
• How to define valid complaints, and the scope and parameters of complaints & response mechanisms;
• What and how to communicate with potential complainants;
• Methods for engaging with communities and other stakeholders in developing appropriate complaint-handling systems;
• Steps in setting up a complaints and response mechanism;
• Working with partners and other stakeholders on complaints handling.

Pre-workshop assignments and background reading
Participants are asked to read the Core Humanitarian Standard and one other text in preparation for this workshop. There are no other pre-workshop assignments for this workshop.

Learning outcomes
By the end of the course, participants will:

• Understand how complaints and response fits into the overall accountability framework and helps to deliver quality services to the beneficiaries;
• Understand the requirements of an effective complaints mechanism (as per the Core Humanitarian Standard, Commitment 5);
• Have explored, discussed and analysed a range of factors related to the establishment of effective and trusted complaints and response mechanisms, such as barriers, scope, processes, responses, and dealing with sensitive complaints;
• Have established the basis for the design of complaints response mechanisms relevant to the contexts in which their organisation operates, including community consultation and working through partners;
• Have shared and discussed real life examples of complaints and response mechanisms in different organisations and country programmes;
•  Have identified clear action points that can be taken in order to establish a mechanism for handling complaints or strengthen existing complaints handling channels.

Course fees
The course fee includes facilitation, course materials, lunch and refreshments during the days of the course, and a course completion certificate. The course fee does not include the cost of overnight accommodation or travel to and from the training venue.
 

 Swiss francs (CHF)

Full members

Associate &
non-members

Standard rate

1000

1400

Early bird standard rate*

900

1250

Small agency rate**

500

700

Early bird small agency*

450

625

 

* For bookings made before 22 February, & fee payment made within 15 days of the date of the invoice
**A small agency is one with an annual expenditure of less than 5 million Swiss francs.

Programme Guide

Day 1: Introduction to the Core Humanitarian Standard and its commitments; Complaints & accountability; Defining the stakeholders of a complaints and response mechanism; Principles of complaints handling; Barriers to complaining; Entry points to a complaints & response mechanism.
Day 2:  Defining the scope and parameters of a complaints & response mechanism; Steps to developing a complaints & response mechanism; Receiving and dealing with complaints; Sensitive complaints.
Day 3: Designing the procedures for handling complaints; Sharing information about the complaints mechanism; Learning from complaints and feedback; Inter-agency complaints mechanisms and working with partners; External speaker sharing context-relevant practical experience; Gap analysis/action planning; Quiz.



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