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Event Date: 17/06/2019
Duration: 1 day
Location: Addis Ababa, Ethiopia
Booking Deadline: 14/06/2019
Price: TBC

This one-day workshop looks at how to manage investigations into staff misconduct, with a particular focus on investigations into sexual exploitation and abuse of beneficiaries by staff. Additionally, it explores safeguarding strategies that managers can implement in their organisations to reduce the risk of exploitation and abuse and improve their organisation’s capacity to receive and respond to allegations of staff misconduct.

Who should attend?

Senior managers responsible for managing administrative investigations and those who are responsible for development or review of organisational policy relating to sexual exploitation and abuse.

 

Course content


The course comprises the following modules:


Defining, and responding to, exploitation and abuse;
Principles, risk assessment and critical elements in managing investigations;
Creating a culture of safety – codes of conduct, awareness-raising amongst staff and communities, complaints response mechanisms and recruitment practices.

 

Pre-workshop assignments and background reading

Participants are asked to read several key documents relating to the management of investigations prior to joining the course. There are no pre-workshop assignments apart from the reading.

 

Learning outcomes


By the end of the course, participants will have increased understanding of the following:

The context within which abuse and exploitation can occur;
The key elements in managing investigations;
Prevention of sexual exploitation and abuse through codes of conduct, complaints response mechanisms, awareness raising amongst staff and communities and recruitment strategies;
Organisational responsibility for creating a safe environment free from sexual exploitation or abuse.

 

They will have established skills in:

Planning and managing investigations;
Developing and implementing prevention strategies.

 

Course fees

The course fee includes facilitation, course materials, lunch and refreshments during the days of the course, and a course completion certificate. The course fee does not include the cost of overnight accommodation or travel to and from the training venue.

 

Swiss francs (CHF)

Full members

Associate & non-members

Standard rate

250

350

Small agency rate*

125

175

*A small agency is one with a global annual expenditure of less than 5 million Swiss francs

 

Programme guide

 

Day 1: 

 

Introduction, background and context

What is abuse?

Codes of conduct

Awareness-raising of staff and communities

Complaints response mechanisms

Good practice in recruitment for PSEA prevention

Manager testimony on investigations

Managers’ responsibilities in an investigation

Critical elements in managing investigations, including risk assessment

Action planning



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Book PSEA & investigations for managers training


To facilitate the continuation of networking after the event, a list of attendees will be distributed at the workshop and will include your email addresses, unless you indicate otherwise

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Fully-booked, please contact info@chsalliance.org if you would like to be put on the waiting list.
Event Date: 18/06/2019
Duration: 4 days
Location: Addis Ababa, Ethiopia
Booking Deadline: -
Price: TBC

This four-day workshop demonstrates how to conduct fair, thorough and confidential investigations into complaints of staff misconduct, with a particular focus on allegations of sexual exploitation and abuse of affected populations.


Who should attend? 

Mid- to senior-level staff who are, or may be, designated to investigate allegations of staff misconduct within their organisation.

Course content


The course covers the following topics:


What is abuse?

The principles underpinning investigations

Investigation planning

Conducting investigations, including interviewing

Documentary and other evidence, and site visits

Investigation report and management implication report writing

The standard and burden of proof

Investigation closure

Management of investigations


The third day of the course is a full-day simulation exercise of the interviewing stage of an investigation, using a detailed case study. Actors represent the complainant, subject of complaint and witnesses.

Pre-workshop assignments and background reading


The investigations workshop has three mandatory pre-workshop assignments, introducing the legal framework, definitions of exploitation and abuse, complaints handling and the Guidelines for Investigations. The second pre-workshop assignment requires the participants to research and reflect on exploitation and abuse in the context of the country in which they work. A significant amount of background reading is required in order to prepare for the course and complete the pre-workshop assignments.

Learning outcomes

 

By the end of the course, participants will have an increased understanding of the following:

The principles underpinning investigations.
The guidelines for investigations.

Furthermore, participants will have developed basic skills in:

Planning and conducting investigations.
Reviewing documentary and other evidence, and conducting site visits.
Interviewing complainants, subjects of complaint and witnesses.
Reporting findings and making recommendations
The standard and burden of proof
Closing an investigation
Managing an investigation

Course fees

 

The course fee includes facilitation, course materials, lunch and refreshments during the days of the course, and a course completion certificate. The course fee does NOT include the cost of overnight accommodation or travel to and from the training venue.

 

Swiss francs (CHF)

Full members

Associate & non-members

Standard rate

1200

1600

Small agency rate*

600

800

*A small agency is one with a global annual expenditure of less than 5 million Swiss francs

 

Programme guide

 

Day 1: 
What is abuse? 
Principles of investigations
Investigation skills
Stages of an investigation
Gathering and analysing information
The standard and burden of proof
Using specific language

 

Day 2: 
Models of interviewing
Interviewing witnesses
Interviewing subjects of complaint
Investigation planning and preparation
Planning and preparation for interview simulation exercise

Day 3: 
Full day’s simulation exercise of the interview stage of an investigation (actors represent the complainant, subject of complaint and witnesses).

 

Day 4: 
Review of investigation and interview plans
Writing investigation reports and management implication reports
Closure of the investigation
Management of investigations
Reflection

 

Terms and conditions

 

Please follow this link to see our terms and conditions for event bookings: http://www.chsalliance.org/event-terms-and-conditions 

 



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Book SEA investigations training


To facilitate the continuation of networking after the event, a list of attendees will be distributed at the workshop and will include your email addresses, unless you indicate otherwise

Please download, complete and upload this file



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Fully-booked, please contact info@chsalliance.org if you would like to be put on the waiting list.
Event Date: 24/06/2019
Duration: 4 days
Location: Amman, Jordan
Booking Deadline: 17/06/2019
Price: TBC

The purpose of this workshop is to build the capacity of organisation staff and consultants to facilitate training on the Core Humanitarian Standard. The workshop will be delivered in English.

Who should attend? 

This course is for people who train or manage learning within their organisation or more widely in the sector. Priority will be given to people who have a responsibility for training/learning within their job, and to consultants specialising in training delivery. Participants must have at least a basic knowledge of quality, accountability, people management and the Core Humanitarian Standard before they join this workshop.

Course content: 

The first two days of the course will offer introductory sessions on the Core Humanitarian Standard. The third day will touch on training methodologies, and give time for participants to prepare for the fourth day, when participants will deliver sessions that they have developed themselves.

Pre-workshop assignments and background reading: 

Participants are asked to re-read the Core Humanitarian Standard in preparation for the workshop. We also recommend that they complete the introductory e-learning module on the Core Humanitarian Standard.

Learning outcomes: 
 

By the end of the course, participants will be able to:

• Differentiate accurately between the humanitarian principles of humanity, impartiality, independence, and neutrality, and explain their importance.
• List the nine commitments of the Core Humanitarian Standard and explain how each contributes to the delivery of a quality humanitarian response.
• Give examples of good practice drawn from their own experience, from other participants and more widely from the sector.
• Act as advocates and peer leaders on the importance of quality, accountability and good people management in humanitarian action.
• Facilitate introductory training on the Core Humanitarian Standard within and/or beyond their own organisations.

Course fees: 

The course fee includes facilitation, course materials, lunches and refreshments during the days of the course, and a course completion certificate. The course fee does NOT include the cost of overnight accommodation, breakfast, evening meals, or travel to and from the training venue.

 

Swiss francs (CHF)

Full members

Associate and non-members

Standard rate

1000

1400

Small agency rate*

500

700

*A small agency is one with an annual expenditure of less than 5 million Swiss francs.


Programme guide

Day 1: 
Introduction to the Core Humanitarian Standard 
Humanitarian principles 
Commitment 1 Appropriateness & relevance 
Commitment 2 Effectiveness & timeliness 
Commitment 3 Strengthening local capacities 
Commitment 4 Participation & information sharing

Day 2: 
Commitment 5 Complaints mechanisms
Commitment 6 Coordination & complementarity
Commitment 7 Learning & improvement
Commitment 8 People management
Commitment 9 Resource management
The Verification Framework

Day 3: 
Adult learning 
Learning styles
Training methodologies 
Writing learning objectives
Preparation for Day 4 training practice sessions

Day 4: 
Participant training practice sessions
Feedback and reflection


Terms and conditions: 

Please follow this link to see our terms and conditions for event bookings: http://www.chsalliance.org/event-terms-and-conditions



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Book Training of Trainers on the Core Humanitarian Standard


To facilitate the continuation of networking after the event, a list of attendees will be distributed at the workshop and will include your email addresses, unless you indicate otherwise

Please download, complete and upload this file



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Event Date: 02/07/2019
Duration: 2 days
Location: Amman, Jordan
Booking Deadline: 01/07/2019
Price: TBC

A CHS Alliance regional event, in partnership with the Islamic Relief Worldwide/Islamic Relief Jordan.

Amman, 2-3 July 2019
Venue: Landmark Amman Hotel and Conference Center

More than four years after the launch in 2014, how is the Core Humanitarian Standard on Quality and Accountability (CHS) driving change? How can use it to build accountability and trust in our work? How can we ensure that the CHS commitments are continuously met when we assist people who have been affected by crisis?

These critical questions are at the heart of the CHS Exchange in Amman, Jordan, designed as a learning event for members of the CHS Alliance and the wider sector.

You are invited to join, share your insights, to explore how our commitment to the CHS will increase trust and accountability in the MENA region to better serve the people.

This exchange will be based on the experience of organisations which have applied the Standard, as learning from other quality and accountability initiatives in the MENA region.

Over the course of two days, we will explore:

  • What we have learned, as individual organisations and collectively, through the application of the CHS. These will focus on;
    • CHS commitment 3 (humanitarian response strengthens local capacities and avoids negative effects): Specifically exploring working with and through partners and the continuity of services in rapidly changing contexts;
    • CHS commitment 4 (humanitarian response is based on communication, participation and feedback): Participation of crisis-affected people and communities in the humanitarian response;
    • CHS commitment 5 (complaints are welcomed and addressed): Complaints handling and feedback mechanisms, including handling complaints related to Protection from Sexual Exploitation, Abuse and Harassment (PSEAH);
    • CHS commitment 8 (staff are supported to do their job effectively, and are treated fairly and equitably): Specifically looking at the protection of aid workers and risk management.
  • How we leverage this learning to improve our service to people affected by crisis and communities in the MENA region;  
  • How the CHS Alliance can support the aid sector in the region to effectively apply the CHS, particularly on the most challenging issues in the region. 

The event is co-hosted by the CHS Alliance and Islamic Relief Worldwide/Islamic Relief Jordan.

The event itself is free but participants need to cover their own travel and accommodation costs.

The event is based on group learning, enabling participants to share their experiences and insights with one another.

Registration will be open until 30 June, but if you need a visa, please register by 17 May. Please note that places are limited and will be allocated on a first come first served basis. We will provide a letter for visa application and a booking code for accommodation for the venue but participants are responsible for organising their own visa application and accommodation.


Preliminary Agenda

Tuesday 2 July  

  Objective
 Morning  
Session 1
Welcome to the CHS Exchange and
Exploring the Key Humanitarian Issues in the Region
This session will be introduced by the organisers of the event, the CHS Alliance and Islamic Relief, to provide a brief on the intention of the Amman CHS Exchange.
Session 2
What does success look like for crisis-affected people?
This session will get us thinking into the future. Using a visioning exercise, it will explore how the CHS is helping to deliver better quality and accountability for people affected by crisis and what does success look like?
Session 3
How Do Standards Drive Change at Different Levels? Organisational Perspectives
We will hear from participants who have used standards in delivering change in their organisations, and see how this connects with the ideas of future success explored in the previous session.
Afternoon  
Session 4
Good Practice, Innovations and Solutions to support the implementation of the CHS in the Region
We will learn from the participants, regarding how the application of standards has driven innovation and effective change in their organisations. Based on feedback from the participants ahead of time, some of the positive examples will be shared and discussed.
Session 5a
Finding collective solutions to meet the CHS Commitments
We will turn to some of the more challenging issues in the implementation of the CHS. We will explore how we can improve collective solutions to these challenges through four parallel working sessions:
  • CHS commitment 3: Speficially exploring working with and through partner and the continuity of services in rapidly changing contexts
  • CHS commitment 4: Participation of crisis-affected people and communities in the humanitarian response
Networking Reception

 
Wednesday 3 July  

Morning  
Session 5b
Finding collective solutions to meet the CHS Commitments
Session 5 continued:
  • CHS commitment 5: Complaints handling and feedback mechanisms, including handing complaints related to Protection from Sexual Exploitation and Abuse (PSEA),
  • CHS commitment 8: Spefically looking at the protection of aid workers and risk management 
Session 6
Highlights from parallel sessions
We will hear the take aways from the parallel sessions and discuss next steps.
Session 7
Closing
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By booking one of our events, you confirm that you accept our Event Terms & Conditions so please ensure you review and understand them before booking.



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Book Amman CHS Exchange


To facilitate the continuation of networking after the event, a list of attendees will be distributed at the workshop and will include your email addresses, unless you indicate otherwise



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Humanitarian HR: Building trust in people, in organisations and in the sector

Event Date: 02/10/2019
Duration: 3 days
Location: Antwerp, Belgium
Booking Deadline: 01/10/2019
Price: TBC

 More details coming soon!



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Book Humanitarian HR: Building trust in people, in organisations and in the sector


To facilitate the continuation of networking after the event, a list of attendees will be distributed at the workshop and will include your email addresses, unless you indicate otherwise



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SEA investigations training

Fully-booked, please contact info@chsalliance.org if you would like to be put on the waiting list.
Event Date: 08/10/2019
Duration: 4 days
Location: Geneva, Switzerland
Booking Deadline: 07/10/2019
Price: TBC

 This four-day workshop demonstrates how to conduct fair, thorough and confidential investigations into complaints of staff misconduct, with a particular focus on allegations of sexual exploitation and abuse of affected populations.


Who should attend? 

Mid- to senior-level staff who are, or may be, designated to investigate allegations of staff misconduct within their organisation.

Course content


The course covers the following topics:


What is abuse?

The principles underpinning investigations

Investigation planning

Conducting investigations, including interviewing

Documentary and other evidence, and site visits

Investigation report and management implication report writing

The standard and burden of proof

Investigation closure

Management of investigations


The third day of the course is a full-day simulation exercise of the interviewing stage of an investigation, using a detailed case study. Actors represent the complainant, subject of complaint and witnesses.

Pre-workshop assignments and background reading


The investigations workshop has three mandatory pre-workshop assignments, introducing the legal framework, definitions of exploitation and abuse, complaints handling and the Guidelines for Investigations. The second pre-workshop assignment requires the participants to research and reflect on exploitation and abuse in the context of the country in which they work. A significant amount of background reading is required in order to prepare for the course and complete the pre-workshop assignments.

Learning outcomes

 

By the end of the course, participants will have an increased understanding of the following:

The principles underpinning investigations.
The guidelines for investigations.

Furthermore, participants will have developed basic skills in:

Planning and conducting investigations.
Reviewing documentary and other evidence, and conducting site visits.
Interviewing complainants, subjects of complaint and witnesses.
Reporting findings and making recommendations
The standard and burden of proof
Closing an investigation
Managing an investigation

Course fees

 

The course fee includes facilitation, course materials, lunch and refreshments during the days of the course, and a course completion certificate. The course fee does NOT include the cost of overnight accommodation or travel to and from the training venue.

 

Swiss francs (CHF)

Full members

Associate & non-members

Standard rate

1200

1600

Small agency rate*

600

800

*A small agency is one with a global annual expenditure of less than 5 million Swiss francs

 

Programme guide

 

Day 1: 
What is abuse? 
Principles of investigations
Investigation skills
Stages of an investigation
Gathering and analysing information
The standard and burden of proof
Using specific language

 

Day 2: 
Models of interviewing
Interviewing witnesses
Interviewing subjects of complaint
Investigation planning and preparation
Planning and preparation for interview simulation exercise

Day 3: 
Full day’s simulation exercise of the interview stage of an investigation (actors represent the complainant, subject of complaint and witnesses).

 

Day 4: 
Review of investigation and interview plans
Writing investigation reports and management implication reports
Closure of the investigation
Management of investigations
Reflection

 

Terms and conditions

 

Please follow this link to see our terms and conditions for event bookings: http://www.chsalliance.org/event-terms-and-conditions 

 



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Book SEA investigations training


To facilitate the continuation of networking after the event, a list of attendees will be distributed at the workshop and will include your email addresses, unless you indicate otherwise

Please download, complete and upload this file



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General Assembly

Event Date: 19/11/2019
Duration: 3 days
Location: Bangkok, Thailand
Booking Deadline: 19/11/2019
Price: TBC

 More details coming soon!



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Book General Assembly


To facilitate the continuation of networking after the event, a list of attendees will be distributed at the workshop and will include your email addresses, unless you indicate otherwise



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