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Amman CHS Exchange

Event Date: 02/07/2019
Duration: 2 days
Location: Amman, Jordan
Booking Deadline: 01/07/2019
Price: TBC

A CHS Alliance regional event, in partnership with the Islamic Relief Worldwide/Islamic Relief Jordan.

Amman, 2-3 July 2019
Venue: Landmark Amman Hotel and Conference Center

More than four years after the launch in 2014, how is the Core Humanitarian Standard on Quality and Accountability (CHS) driving change? How can use it to build accountability and trust in our work? How can we ensure that the CHS commitments are continuously met when we assist people who have been affected by crisis?

These critical questions are at the heart of the CHS Exchange in Amman, Jordan, designed as a learning event for members of the CHS Alliance and the wider sector.

You are invited to join, share your insights, to explore how our commitment to the CHS will increase trust and accountability in the MENA region to better serve the people.

This exchange will be based on the experience of organisations which have applied the Standard, as learning from other quality and accountability initiatives in the MENA region.

Over the course of two days, we will explore:

  • What we have learned, as individual organisations and collectively, through the application of the CHS. These will focus on;
    • CHS commitment 3 (humanitarian response strengthens local capacities and avoids negative effects): Specifically exploring working with and through partners and the continuity of services in rapidly changing contexts;
    • CHS commitment 4 (humanitarian response is based on communication, participation and feedback): Participation of crisis-affected people and communities in the humanitarian response;
    • CHS commitment 5 (complaints are welcomed and addressed): Complaints handling and feedback mechanisms, including handling complaints related to Protection from Sexual Exploitation, Abuse and Harassment (PSEAH);
    • CHS commitment 8 (staff are supported to do their job effectively, and are treated fairly and equitably): Specifically looking at the protection of aid workers and risk management.
  • How we leverage this learning to improve our service to people affected by crisis and communities in the MENA region;  
  • How the CHS Alliance can support the aid sector in the region to effectively apply the CHS, particularly on the most challenging issues in the region. 

The event is co-hosted by the CHS Alliance and Islamic Relief Worldwide/Islamic Relief Jordan.

The event itself is free but participants need to cover their own travel and accommodation costs.

The event is based on group learning, enabling participants to share their experiences and insights with one another.

Registration will be open until 30 June, but if you need a visa, please register by 17 May. Please note that places are limited and will be allocated on a first come first served basis. We will provide a letter for visa application and a booking code for accommodation for the venue but participants are responsible for organising their own visa application and accommodation.

Preliminary Agenda

Tuesday 2 July  

Session 1
Welcome to the CHS Exchange and
Exploring the Key Humanitarian Issues in the Region
This session will be introduced by the organisers of the event, the CHS Alliance and Islamic Relief, to provide a brief on the intention of the Amman CHS Exchange.
Session 2
What does success look like for crisis-affected people?
This session will get us thinking into the future. Using a visioning exercise, it will explore how the CHS is helping to deliver better quality and accountability for people affected by crisis and what does success look like?
Session 3
How Do Standards Drive Change at Different Levels? Organisational Perspectives
We will hear from participants who have used standards in delivering change in their organisations, and see how this connects with the ideas of future success explored in the previous session.
Session 4
Good Practice, Innovations and Solutions to support the implementation of the CHS in the Region
We will learn from the participants, regarding how the application of standards has driven innovation and effective change in their organisations. Based on feedback from the participants ahead of time, some of the positive examples will be shared and discussed.
Session 5a
Finding collective solutions to meet the CHS Commitments
We will turn to some of the more challenging issues in the implementation of the CHS. We will explore how we can improve collective solutions to these challenges through four parallel working sessions:
  • CHS commitment 3: Speficially exploring working with and through partner and the continuity of services in rapidly changing contexts
  • CHS commitment 4: Participation of crisis-affected people and communities in the humanitarian response
Networking Reception

Wednesday 3 July  

Session 5b
Finding collective solutions to meet the CHS Commitments
Session 5 continued:
  • CHS commitment 5: Complaints handling and feedback mechanisms, including handing complaints related to Protection from Sexual Exploitation and Abuse (PSEA),
  • CHS commitment 8: Spefically looking at the protection of aid workers and risk management 
Session 6
Highlights from parallel sessions
We will hear the take aways from the parallel sessions and discuss next steps.
Session 7

By booking one of our events, you confirm that you accept our Event Terms & Conditions so please ensure you review and understand them before booking.

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To facilitate the continuation of networking after the event, a list of attendees will be distributed at the workshop and will include your email addresses, unless you indicate otherwise

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