Amman CHS Exchange 2019




More than four years after the launch in 2014, how is the Core Humanitarian Standard on Quality and Accountability (CHS) driving change? How can use it to build accountability and trust in our work? How can we ensure that the CHS commitments are continuously met when we assist people who have been affected by crisis?

These critical questions were at the heart of the CHS Exchange in Amman, Jordan, designed as a learning event for members of the CHS Alliance and the wider sector.

This exchange was be based on the experience of organisations which have applied the Standard. It was built on discussions that took place at the CHS Alliance and DEC learning event in London in November 2018, as well as learning from other quality and accountability initiatives in the MENA region.

Over the course of two days, we explored:

  • What we have learned, as individual organisations and collectively, through the application of the CHS. These will focus on;
    • CHS commitment 3 (humanitarian response strengthens local capacities and avoids negative effects): Specifically exploring working with and through partners and the continuity of services in rapidly changing contexts;
    • CHS commitment 4 (humanitarian response is based on communication, participation and feedback): Participation of crisis-affected people and communities in the humanitarian response;
    • CHS commitment 5 (complaints are welcomed and addressed): Complaints handling and feedback mechanisms, including handling complaints related to Protection from Sexual Exploitation, Abuse and Harassment (PSEAH);
    • CHS commitment 8 (staff are supported to do their job effectively, and are treated fairly and equitably): Specifically looking at the protection of aid workers and risk management.
  • How we leverage this learning to improve our service to people affected by crisis and communities in the MENA region;  
  • How the CHS Alliance can support the aid sector in the region to effectively apply the CHS, particularly on the most challenging issues in the region. 

The event was co-hosted by the CHS Alliance and Islamic Relief Worldwide/Islamic Relief Jordan.