People Management Resources

These resources are for those with responsibility for managing teams and people in our sector.

Coaching Toolkit

This toolkit has been produced as part of the Start Network - Talent Development Programme and is designed to support you, as a coach. The toolkit could be used as a starting point for your coaching practice. Download the toolkit here.

Core Humanitarian Competency Framework (CHCF)

Competent and well-managed staff are at the heart of an accountable and effective organisation. The Core Humanitarian Competency Framework (CHCF) aims to provide humanitarian and development workers with the right skills and behaviours. Access our dedicated page here.

Develop Your People and Organisation

This Handbook starts by looking at organisational development, moving through team and group development, then finishing with individual development. Many of the sections are written to get readers to think about aspects of developing people in organisations and provide frameworks and models for application in any particular situation. Download the handbook here.

Managing People in Emergencies

The aim of this guide is to help you to create, manage and develop your team in an emergency. It is based on the People In Aid Code of Good Practice and shares the code’s guiding principle that ‘People are central to the achievement of our mission’. Please note that the guide is no longer updated and some references are made to the Code of Good Practice, which is no longer in use, but lives on in the Core Humanitarian Standard. Access the guide here.

People Management for Line Managers

The handbook focuses on the sector line managers’ people-management awareness and skills, paying particular attention to line managers’ responsibilities that are shared (or may be overlapping) with the organisation’s Human Resources function. Download the handbook here.

Induction, Briefing, Handovers Guidelines

This document is part of a People In Aid initiative whereby agencies share their knowledge and experience of a particular issue in order to increase the quality of people management generally within the sector. For those agencies which have no established policy we hope the document both prompts and assists you. For those agencies which already have a policy, perhaps the document will encourage a re-think in one or two areas, or a complete revision. Download the guide here.

Debriefing Aid Workers and Missionaries

This manual gives guidelines for those who offer debriefing to people who work overseas (usually in developing countries) as relief workers, development workers, volunteers, missionaries, peacekeepers or in similar positions. Most aid workers who work overseas for at least six months report that they find it helpful to receive a personal debriefing session on their return home. The manual contains extensive details on operational debriefs and exit interviews, you can download it here.

Effective Debriefing

Resource on issues to consider regarding debriefing. Includes a ten-step guide to routine personal debriefing. Access the tool here.

Understanding and addressing staff turnover in humanitarian agencies

Staff turnover has become a major concern for humanitarian agencies. It has been blamed for reducing the effectiveness of programmes as a result of discontinuity in staffing and loss of institutional memory. This paper aims to fill this gap by providing guidance and ideas for further action at agency and sector level. It is based on research by People In Aid and the Emergency Capacity Building Project, 1 and over 200 interviews with aid workers, humanitarian organisations, think-tanks and donor agencies. Although the study was completed in 2005, many of the issues presented are still relevant to today. Download the paper here.