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Best Practice Guide Inter-Agency Community-Based Complaint Mechanisms

Best Practice Guide Inter-Agency Community-Based Complaint Mechanisms

The Best Practice Guide is operational guidance on how to set up and run an inter-agency community-based complaint mechanism to handle reports of sexual abuse and exploitation by aid workers. It compiles lessons learned, examples, and case studies gathered throughout the course of the 2013-2015 IASC pilot project on inter-agency CBCMs. For more information about inter-agency PSEA initiatives, or to receive a hard copy of the Guide in English, please contact PSEA-CBCM@iom.int or helpdesk-aap-psea@unhcr.org

Author(s): IASC Task Team on Accountability to Affected Populations and Protection from Sexual Exploitation and Abuse (AAP/PSEA)
Language: English
Year: 2016
Resource Type: Tools, Guidance & Policies
Topics: CHS 5: Complaints handling, PSEA, Staff policies & practice, People Management, Human Resources (HR) Strategy

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CHS Guidance Notes and Indicators - French (Guide et indicateurs de la norme humanitaire fondamentale)

The CHS Guidance Notes and Indicators supplement the Core Humanitarian Standard on Quality and Accountability (CHS). Aimed at all humanitarian actors and organisations involved in planning, managing or implementing a humanitarian response, this document provides clarification on the Key Actions and Organisational Responsibilities laid out in the CHS and examines some of the practical challenges that may arise when applying the CHS.

Author(s): CHS Alliance
Language: French
Year: 2015
Resource Type: Tools, Guidance & Policies
Topics: Core Humanitarian Standard (CHS), Quality & Accountability (Q & A), People Management

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Core Humanitarian Standard on Quality and Accountability (CHS) - Arabic

The Core Humanitarian Standard on Quality and Accountability (CHS) sets out Nine Commitments that organisations and individuals involved in humanitarian response can use to improve the quality and effectiveness of the assistance they provide. It also facilitates greater accountability to communities and people affected by crisis: knowing what humanitarian organisations have committed to will enable them to hold those organisations to account.

Author(s): CHS
Language: Arabic
Year: 2015
Resource Type: Standards and Codes
Topics: Core Humanitarian Standard (CHS), People Management, Quality & Accountability (Q & A)

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CHS Guidance Notes and Indicators - English

The CHS Guidance Notes and Indicators supplement the Core Humanitarian Standard on Quality and Accountability (CHS). Aimed at all humanitarian actors and organisations involved in planning, managing or implementing a humanitarian response, this document provides clarification on the Key Actions and Organisational Responsibilities laid out in the CHS and examines some of the practical challenges that may arise when applying the CHS.

Author(s): CHS Alliance
Language: English
Year: 2015
Resource Type: Tools, Guidance & Policies
Topics: Core Humanitarian Standard (CHS), People Management, Quality & Accountability (Q & A)

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Humanitarian Accountability Report 2015 - On the road to Istanbul: How can the World Humanitarian Summit make humanitarian response more effective?

Bringing together 13 leading humanitarian thinkers to discuss challenges to greater humanitarian effectiveness, On the road to Istanbul, the 2015 edition of the Humanitarian Accountability Report, offers concrete solutions to many of the issues raised during the regional consultations for the World Humanitarian Summit (WHS).

Author(s): CHS Alliance
Language: English
Year: 2015
Resource Type: Articles and Research Reports
Topics: CHS Alliance resources, Quality & Accountability (Q & A), People Management

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CHS Guidance Notes and Indicators - Arabic

The CHS Guidance Notes and Indicators supplement the Core Humanitarian Standard on Quality and Accountability (CHS). Aimed at all humanitarian actors and organisations involved in planning, managing or implementing a humanitarian response, this document provides clarification on the Key Actions and Organisational Responsibilities laid out in the CHS and examines some of the practical challenges that may arise when applying the CHS.

Author(s): CHS Alliance
Language: Arabic
Year: 2015
Resource Type: Standards and Codes
Topics: Quality & Accountability (Q & A), People Management, Core Humanitarian Standard (CHS)

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CHS Guidance Notes and Indicators - Spanish (Notas de orientación e Indicadores de la Norma Humanitaria Esencial)

The CHS Guidance Notes and Indicators supplement the Core Humanitarian Standard on Quality and Accountability (CHS). Aimed at all humanitarian actors and organisations involved in planning, managing or implementing a humanitarian response, this document provides clarification on the Key Actions and Organisational Responsibilities laid out in the CHS and examines some of the practical challenges that may arise when applying the CHS.

Author(s): CHS Alliance
Language: Spanish
Year: 2015
Resource Type: Standards and Codes
Topics: Quality & Accountability (Q & A), People Management, Core Humanitarian Standard (CHS)

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Guidelines for Investigations

The Guidelines for Investigations provide detailed guidance for any humanitarian organisations on receiving and investigating allegations of abuse, exploitation, fraud or corruption by their own staff.

Author(s): CHS Alliance
Language: English
Year: 2015
Resource Type: Tools, Guidance & Policies
Topics: CHS Alliance resources, Accountability to Children, PSEA, Quality & Accountability (Q & A), Transparency, fraud & corruption

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Core Humanitarian Standard on Quality and Accountability (CHS) - English

The Core Humanitarian Standard on Quality and Accountability (CHS) sets out Nine Commitments that organisations and individuals involved in humanitarian response can use to improve the quality and effectiveness of the assistance they provide. It also facilitates greater accountability to communities and people affected by crisis: knowing what humanitarian organisations have committed to will enable them to hold those organisations to account.

Author(s): CHS
Language: English
Year: 2014
Resource Type: Standards and Codes
Topics: People Management, Quality & Accountability (Q & A), Core Humanitarian Standard (CHS)

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Core Humanitarian Standard on Quality and Accountability (CHS) - French

The Core Humanitarian Standard on Quality and Accountability (CHS) sets out Nine Commitments that organisations and individuals involved in humanitarian response can use to improve the quality and effectiveness of the assistance they provide. It also facilitates greater accountability to communities and people affected by crisis: knowing what humanitarian organisations have committed to will enable them to hold those organisations to account.

Author(s): CHS
Language: French
Year: 2014
Resource Type: Standards and Codes
Topics: People Management, Quality & Accountability (Q & A), Core Humanitarian Standard (CHS)

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Core Humanitarian Standard on Quality and Accountability (CHS) - Spanish

The Core Humanitarian Standard on Quality and Accountability (CHS) sets out Nine Commitments that organisations and individuals involved in humanitarian response can use to improve the quality and effectiveness of the assistance they provide. It also facilitates greater accountability to communities and people affected by crisis: knowing what humanitarian organisations have committed to will enable them to hold those organisations to account.

Author(s): CHS
Language: Spanish
Year: 2014
Resource Type: Standards and Codes
Topics: People Management, Quality & Accountability (Q & A), Core Humanitarian Standard (CHS)

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