Complaints

Complaints about CHS Alliance members

CHS Alliance accepts complaints against its member organisations who fail to apply their own commitments and/or the principles and commitments of the Core Humanitarian Standard.

If you wish to make a complaint about a CHS Alliance member, please do so using the following email address: complaints@chsalliance.org.

The complaint will be dealt with according to the CHS Alliance complaints policy, respecting confidentiality, with oversight from our Standing Complaints Committee, whose members are as follows:

  • Leslie Alfonso, Community World Service Asia
  • Coleen Heemskerk, Church of Sweden
  • Aarno Lahtinen, Finn Church Aid
  • Christine Lipohar, Independent
  • Karin Oswald, Independent

Complaints against CHS Alliance staff or representatives

To make a complaint about a CHS Alliance Secretariat staff member, consultant or other representative, please email the CHS Alliance Executive Director, Judith Greenwood, at jgreenwood@chsalliance.org

To make a complaint about the CHS Alliance Executive Director, please email the Chair of the CHS Alliance Board, Robert Tickner: board@chsalliance.org